Saturday, December 05, 2009

Casting about at Casey's

My wife and I headed to Newmarket in search of Italian Food at Mama Mia's Tratoria. But we found that the restaurant wasn't open at 4:30 P.M. but opened at 5:00. So we headed elsewhere to a restauarant that had a kitchen already open and was more than willing to serve us....or so we thought.

We headed to Casey's Bar & Grill at the Upper Canada Mall (17600 Yonge Street, Newmarket)We arrived around 5:00 P.M. and were sat immediately at our table. Our waitress came by and introduced herself and put the coasters down. By 5:05 we had our drinks served to us but instead of using the coasters she had placed, she put them on the table. Thus, I still wonder what the purpose of putting the coasters down were.

We placed our order right after she put the drinks down.

Order: 2 Piece Fish N' Chips, 1 Stacked Sandwich with Sweet Potato Fries with water and coke.

The food came in less than 10 minutes.

The Fish of the Fish n' Chips was decently done. The fries were excellent (not too oily but still warm) and looked like they came right out of the fryer not to long ago.

The Stacked sandwhich dissappeared quite quickly it was so well done. The Sweet Potato Fries were another matter. They didn't taste warm that much nor did they have any potato tast to them. In fact they were just short of tasting like cardboard.

Once we finished our meal (around 5:30 P.M.) our waitress cleared our plates and offered the usual tea or coffee. We politely declined and requested the bill.

We watched our waitress first take the drink orders of a new large group (8 or so people) seated near us. Then come back with their drink order and return to take the order. A brief stare from myself as she was taking orders brought an apology that our bill was coming. The waitress dissapeared soon after taking the order.

Just before I was about to get up and speak to the Host about the bill situation another waitress came over and dropped the bill off and dissappeared without a word. No tip was left as the restauarant doesn't appear to want to make up for this situation. So no tip was left for the waitress as obviously she simply doesn't care to even receive one from a table for two.

Just before writing this review, I filled out the Casey's Customer Survey. The survey had the audacity of asking if I wanted someone to contact me about our visit. I replied "no" as if Casey's wanted to resolve the problem, the waitress would have come over and offered us something like a free drink on this visit or the next visit.

So, sadly to say, I highly doubt I will be returning for a long time!


  1. you have obviously never served before... and reading your post is an absolute unreal complaint or even aspect. first off if a server is busy god forbid she drop everything for your table she has 7 others... they try and treat everyone as a guest in their own home but unfortunately there are tables much more needy then others. For you to insult a server at that and not tip... you realize they make less then 9 dollars an hour?? how about you take a step back next time pull your head from you but and realize your not the only table in the place.... ESP if they are understaffed or busy.... people like you make our job as servers so much harder. maybe try serving or realize our jobs are much harder then you think thanks to dicks like you. Iv never been to caseys but im sure as hell to go just because of your stupid complaint.

  2. bekka:

    I've just posted a reply to your comment on the blog here:

    I hope you had a good time at Casey's.


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