Showing posts with label Transit. Show all posts
Showing posts with label Transit. Show all posts

Thursday, March 14, 2013

OC Transpo Condoned Timmies Run

The actions of the driver in summer 2012 in this video are endorsed by OC Transpo management.



A similar issue happened to myself yesterday ironically with a different driver at the very same stop the above video occurred. I boarded the Route 8 OC Transpo bus bound for Gatineau heading north on Alta Vista Drive at the Dorion Drive stop which happens to be in front of the Tim Hortons location at the Alta Vista Centre shopping plaza. The Route 8 bus was in service and about three minutes ahead of schedule with at least ten fare paying passengers aboard.  Normally a bus like this with proper space to wait, like the bus bay at this stop, would wait out the two minutes before resuming the route back on scheduled time.

Not so with the bus scheduled to leave Dorion Drive at 9:16 A.M.  The bus driver boarded the passengers and then got up and left for the Tim Hortons location.  Sometimes bus drivers get up and go if they have to use the washroom in emergency situations.  So I watched carefully, if I saw the Gary Bettman look a like driver return empty handed, nature called urgently I could understand.   Sometimes one cannot spend the two minute drive to nearby Hurdman Station which has employee washrooms.  The driver though returned with a large Tim Hortons Roll Up The Rim To Win contest coffee cup in hand.  I rolled my eyes that the driver thought it was appropriate to exit the bus, walk across the parking lot and visit Tim Hortons for a coffee while at least 10 passengers were aboard.  I shook my head realizing the possible liability issues if anything were to happen.

Later on that day I came across a Twitter posting about this blog post about waiting for over an hour for a Route 1 OC Transpo bus. I decided to tweet OC Transpo about my issue.  Here is where I thought my open and shut case turned into an interesting adventure of what OC Transpo bus drivers are allowed to do.

I reported the Route 8 Tim Hortons issue to @OC_Transpo (the official Twitter feed of the City of Ottawa's OC Transpo Transit system) on Twitter:
A couple of minutes later this (duly favorited) reply came back:
I was a little floored about the response. In my case the Route 8 bus driver didn't delay us as the bus was 3 minutes ahead of schedule but leaving the bus running while obtaining a coffee while on duty seemed to present an issue of liability.  With that I replied:

I also inquired if the City of Ottawa's Transit Chair, Councillor Diane Deans, knew about this policy:
No response as of yet from either Councillor Deans or OC Transpo about her knowledge of OC Transpo condoning a Tim Hortons coffee run mid route.

Before OC Transpo could reply to my other question, another Twitter user forwarded me this story by CFRA about off duty OC Transpo drivers grabbing a coffee at the Tim Hortons on Belfast Road.  Ironically that Tim Hortons happens to be a two minute drive from the Tim Hortons location on Alta Vista where Route 8 seems to be having issues. I followed up the tweet to clarify that the issue I was talking about was an in service Route 8 bus with fare paid passengers aboard.

Finally a reply came back from OC Transpo on my query about condoning a bus driver leaving an in service bus with passengers aboard to grab some java:
Yes, right from OC Transpo, a bus driver with a bus in service and passengers aboard can disembark, grab an extra large double double from the Tim Hortons, run back and get the bus in gear as long as he/she is no more than 5 minutes late.  That is because the driver would be adhering to OC Transpo's 0-5 minutes late standard.

I then questioned with two tweets if this policy had been passed by the City of Ottawa's Transit Comittee and if the City's insurance agent know about the Tim Hortons run policy?  No reply came forth.

Instead OC Transpo then followed up with tweet about a washroom break in Toronto:
To this I of course replied to OC Transpo that my incident was not a bathroom break as the driver returned with a coffee to an in service bus.  Also, I suggested that if it was a bathroom break of a non-emergency variety but couldn't make it to the end of the route that Hurdman Station was two minutes away with both fellow OC Transpo drivers and Supervisor on seen to ensure safety of passengers on the bus. To this reply I got:
This was also followed up by another tweet by OC Transpo on the issue about drivers washroom breaks:
I was in no mood to go through it as I had provided OC Transpo with all the details in my Twitter conversation. If OC Transpo was really interested in following up with the driver to solve the problem they could easily do so.

In my experience with York Region Transit (YRT) usually what comes of calling in with a complaint about a driver is you spend 5 minutes on the phone waiting for someone to pick up the phone, another 10 minutes to explain the problem and for the Transit Customer Service Operator to record the information.  From there the customer either never hears back or gets some lame excuse that the driver has denied doing anything of the sort.  Unless there is photographic evidence of the incident, there is nothing that can be done.   So why would I waste my time with OC Transpo doing the same thing when I wasn't in the mood?  Hence my reply:
On the issue of adequate drivers washroom breaks I replied that this issue was a OC Transpo, driver and/or Union issue and not a customer problem.  OC Transpo replied that this issue is always a topic of conversation and GPS study with adjustments being made whenever possible.

Finally, OC Transpo replied to my issue of the in service Route 8 at the Tim Hortons:
I made one final tweet on this issue summing up my learnings of the day:
During the above conversation with OC Transpo, I tweeted the Ottawa Citizen's City Hall Reporter David Reevely who confirmed he hears about this issue every now and then but has not heard anything untoward happening on a bus in similar circumstances.

Later, I did turned to Google for a little assistance to see if others had been through it.  I laughed when I found the video at the top of this post with a different driver at the exact same location the summer before my incident.

Generally, should bus drivers, no matter if they work for the TTC, YRT, GO Transit, and/or OC Transpo be able to grab a coffee?  Yes and No.

Yes: If the driver is on a schedule break or is not scheduled to drive a bus with passengers aboard.

No: The driver is using an in service bus with fare paying passengers aboard.  This obviously presents scheduling and liability issues if something were to happen.

As for issues around lack of breaks for drivers due to late buses, that is for transit agencies, drivers and/or unions to resolve during bargaining or consultations and not an issue of fare paying passengers. After all scheduling of employees for shifts and turn around time for drivers were both issues during the last driver strikes at OC Transpo and YRT that with a new contract were resolved.

For emergency washroom breaks, sure by all means drivers can feel free to check into a Tim Hortons or other coffee shop to use the facilities.  Just do not exit with a coffee in hand as that shows possible ulterior motives and how much a driver really cares about the fare paying customers they provide service for.  Ulterior motives? Yes the optics show the driver is more interested in the caffeine fix rather than ensuring the safety of passengers on the bus by keeping watch and/or possibly making an effort ensuring passengers reach their destination by the scheduled time. But lets remember that emergency calls of nature do happen.

In the end, though the most burning question through this entire post, Was the driver winner?  The bus driver did not win at the Tim Hortons Roll Up The Rim Contest. But he was a winner for working for OC Transpo who pays their employees to grab coffee while operating an in service vehicle with fare paying passengers.  My only follow up request, could we get drive thru next time?

Thursday, January 10, 2013

Taking Transit: Cash, Tickets or Pass?

Within the past year I've had inquiries from friends about what is the most economical fare method they choose for taking York Region Transit (YRT) or other transit systems.  These questions usually come around when friends of myself are taking a couple weeks vacation or are starting new transit trip frequencies. 

RideYork blog has previously blogged about the different fare options for riding YRT and which ones to choose as well as tips for maximizing your transit dollar for each trip despite ever increasing fares at York Region Transit. There probably are other similar postings from local area transit experts like RideYork as well.  

Generally, to maximize the transit fare dollars you pay, I would suggest investigating the following options before doing the calculations to choose your choice:
  • CASH: Paying cash is great if you are only going to use the transit system once or twice during a monthly period and probably never again or for quite sometime.  A good case in point is travelling from the airport to the hotel and back again on the TTC on a business trip.

  • TICKETS/MULTIRIDE: Tickets or Multiride passes are great if you are using transit either for a short period of time (e.g. a week, etc.) or semi frequently.  These usually provide either a free ride equivalent compared to regular cash fares or at least a bonus for your money.  In terms of "bonus for your money" New York City's MTA system provides a 7% bonus when you put $10 or more on your multiride card.  Thus, if you put $10.00 on your multiride card, the card is credited $10.70.

  • WEEKLY PASSES: Some systems like New York City's MTA New York City Transit provide weekly or 7 Day transit that allow users to ride the system unlimited for a week or 7 days time.  Be carefult though as some systems, like the TTC, only allow you to purchase weekly passes that start on a Monday and end the following Sunday.  However, New York City will allow you to obtain a 7 Day pass that lets you ride 7 calendar days.  Thus if you wish to start on a Wednesday and leave next Tuesday, you can without being strongarmed into the more expensive Tickets/Multiride or Two Weekly pass option.

  • MONTHLY PASSES/30 DAY PASSES:  All systems that I have used have some form of Monthly Pass or 30 Day pass equivalents.  Toronto's TTC, York Region's YRT, Greater Toronto Area's GO Transit and Ottawa's OC Transpo have Monthly passes that provide unlimited rides on their respective systems during a calendar month (i.e. January 1st to January 31st inclusive).  New York City is different as it provides a 30 day pass for unlimited travel.  Thus, if you purchase your card on January 15th, the pass is valid for 30 days thereafter until the end of February 13th.  New York City's provides a little more flexibility compared to the other systems mentioned above as it doesn't limit you to one predetermined month (i.e. only January) but allows you to choose which 30 consecutive days. 

  • ADDITIONAL OPTIONS: Before choosing your best method of payment you should also investigate additional bonuses provided by transit agencies.  For example, don't purchase a Monthly YRT pass and a GO Transit pass if you ride the GO Train to downtown from York Region but also need to get to the GO Train Station.  YRT routes provide shuttle service to GO Stations for a mere $0.75 if you have a GO Train ticket or pass in hand.  As well, New York City provides discounts to John F. Kennedy Air Train passengers if they also hold a MTA New York City Unlimited 7 Day or 30 Day pass.  As well, YRT and OC Transpo let you use 1 fare for a certain period of time instead of paying per trip (i.e. direction) like the TTC. Thus, it is best to check with the respective transit agency to see how fares are calculated and used.
How do you decide which fare payment method to use?   It is quite easy, take a look at where you will be going on a frequent basis (i.e. home to work) and work it out from there.  Most people use transit during rush hours to get to work.  In York Region this may require use of GO Transit or the TTC on top of YRT. So first start with your regular trips and augment your trips from there for other activities (i.e. shopping).

To calculate which option you should choose use the following example, based on York Region Transit's fares for 1 Zone fares to figure out which method you should choose:

Let's say it is December and John is travelling from Vaughan to Markham on YRT to get to work.  Dutifully John normally purchases a monthly pass on a regular basis as he takes transit every day to work.  But in December John is taking some well deserved time off for 2 weeks (14 days) including Christmas Day & Boxing Day.  So John has 14 days to cover of which 10 of those are regular weekdays he works.   John has figured he will use 20 rides to work plus 2 trips on the weekend for shopping.  John takes out his calculator and sheet of paper and starts working. 

YRT Monthly Pass Option

1 Zone Unlimited Ride Monthly Pass Total: $120.00 minus the 15%  Federal Income Tax Credit = $102.00 per month.

10 Ride Ticket Option

1 Book of 10 Ride Tickets (or equivalent Presto Card load) = $30.00.  2 books of tickets ($60.00) plus 2 cash fares ($7.50) = $67.50 for 22 trips.

Cash Fare Option

$3.75 x 22 trips = $82.50

Thus, John smartly purchases the 2 Books of 10 Ride Tickets and pays cash for 2 trips thereby saving him $34.50 if he had bought his regular monthly pass or $15.00 if he paid cash fares all the way.  Of course additional savings could be had if John bought a 3rd book of tickets and banked those tickets for whenever he needed them next.

When choosing your transit fare options, take a look around to see what service is offered at what price.  If there are multiple systems you could use (i.e. Richmond Hill to Union Station Toronto there is YRT/TTC and GO Transit options) there may be savings based on which route you choose to take. Thus, there are major savings to be had if you do your homework.

Wednesday, September 19, 2012

New YRT Street Furniture: A Review

YRT Stop #2351 on Yonge Street @ High Tech Road
Recently YRT has been investigating standardizing the street furniture at all of their bus stops. 
YRT has also announced they have installed a few prototype bus shelters around the region at:





  • Bus stop #2351 – Yonge St. and High Tech Rd. (southeast corner)
  • Bus stop #3009 - 16th Ave. and Warden Ave (northeast corner)
  • Bus stop #3305 – Bathurst St. and Major Mackenzie Dr. (northwest corner)
  • Bus stop #3459 - Islington Ave. and Rutherford Rd. (southeast corner)
  • Bus stop #4431 – Leslie St. and Davis Dr. (northeast corner)
  • Bus stop #1919 – Leslie St. and 16th Ave. (northwest corner)

  • and are awaiting feedback. 

    This morning I visited Bus stop # 2351 at the southeast corner of Yonge Street & High Tech Road to take a gander. 

    Overall the bus stop looks modern  and nicely designed.  The overall look looks pretty consistant throughout each of the aspects with the utilization of stainless steel, aluminum and wood throughout.  Hopefully these design features can be used to refresh the still newish looking Viva Stations  that were poorly designed and thought out when built and implemented (i.e. winter uses of VIVA stations with stainless steel benches and shelters designed so the wind blows through them).   But to truly appreciate the design and practicality, each one of the components needs to be individually investigated.
    
    SHELTER
    The most important item at a bus stop, besides the bus stop sign, is the bus shelter (transit shelter) itself.  Properly constructed shelters ensure the passengers waiting for the bus are kept dry during rainy weather and out of the cold winds during the winter season.  Added benches inside the shelter add further comfort as some passengers are not able to stand for long periods of time.

    The shelter at Yonge Street & High Tech Road optically looks similar to other YRT shelters with tempered glass being held up by supports screwed into the concrete.   But there is a difference with better YRT branding and cross street names on the side of the shelter embedded into the glass as well as across the top face of the shelter.  Thus, shelter wise, the only difference really between the old and the new shelter is the added name and a few improved signage placement for the YRT logo. 

    Design wise the shelter is missing a few design components that for whatever reason never made it to the installation stage.  On page 2 of this presentation it shows the design concepts for the shelter as presented to the public, Region of York Council and in the Request for Proposal. 

    The first noticeable design component absence is the advertising panel on the shelter.  This was probably left out because normally these components are provided by the advertising agency who looks after the Region's bus shelter.  In this case CBS, who holds the Richmond Hill contract, could have been invited to be included in this design testing phase but obviously was not.  There is no indication as to why the current advertising supplier was not included in this pilot project. 

    The second design component missing is the YRT bus map.  Many will point out the the Yonge & High Tech bus stop is a local stop and not very busy compared to the VIVA stations and the downtown Richmond Hill locations like stop #4694 in front of the McConaghy Seniors Centre.   However, the design literature  provided by YRT to council and the public clearly shows that a location for a map is clearly delinated.  As well in comparison, OC Transpo in Ottawa provides system maps at all of their local bus stops that have shelters that probably see less service than the stop located at High Tech Road & Yonge in YRT's territory.  Thus, as a prototype bus shelter it is weird this important design component is missing in physical presence at the pilot project location. 

    The third design component missing is the "Flexible base trim to allow for field adjustment of grades".  The design concept appears to be designed to ensure the shelter looks good estically instead of having the glass supports drilled into the ground visible.  As well, in practicality, it closes in the shelter from having the snow and wind blow in on the cold days at passengers.  YRT learned this lesson at Richmond Hill Centre when, in 2006, they boxed in the waiting areas at Richmond Hill Centre in an attempt to make the passenger waiting area more viable.  But surprisingly at the protype stop at High Tech Road & Yonge Street, this was left out and the glass supports are clearly visible. 

    
    INTERIOR BENCHES 
    Inside the shelter the benches are significant improvement compared to the current YRT recycled plastic benches and the VIVA angled stainless steel benches.  The prototype benches are flat easy to sit on, yet have stainless steel rails to prevent homeless and others from bunking up on them.  The seats themselves appear to be made of wood which leaves a question of how resistant they are to etching by vandals wishing to leave their mark that they were there in 2012.

    OUTDOOR BENCHES
    The outdoor benches are larger than their interior counterparts but retain much the same design concepts but has a back to rest on.  These benches are a great improvement over the mostly municipal supplied ones that have seen better days at the current local bus stops like VIVA Station # 9803 at Yonge & Wellington Southbound in Aurora.   But at 7 feet 3 inches wide, it will be interesting to see how or if YRT will be shoehorning these into stops like VIVA Station # 9786 on Yonge Street at Crosby Avenue Southbound.   Perhaps they will go with the smaller 3 foot 10 inch smaller bench option in this case.  This will hopefully resolve the scatterbrained concept of some YRT's stops, like the Crosby Avenue stop noted above, that contain a mish mash of older shelters, benches and other items scattered about causing passengers to be careful walking on the sidewalk.

    One design flaw that I noticed, but doesn't appear on page 14 of this presentation provided by YRT, is the middle bench arm doesn't fully extend to the front of the bench itself. In the physical prototype at High Tech Road & Yonge Street the arm is present but on the front of the bench the arm is installed aproximatly six inches in from the front edge.  This provides opportunities for skateboarders to easily "grind" on the front of the bench.  The current location of the bus stop on a  newly poured wide concrete sidewalk area provides an open inventation to skateboarders for this type of activity. 
    Added to this issue the wood finish of the bench does look pretty inviting to a vandal looking to leave his/her mark that they love someone at a certain point in time.  So these benches as they physically stand now, need updating so that, at minimum the arms do come out to full front to prevent the grinding by skateboarders.  As for the vandalism issues, hopefully the prototype stops will show in a years time if this issue needs to be addressed through re-engineering.

    GARBAGE/RECYCLING BINS
    The prototype stop at Yonge Street & High Tech Road, didn't have the new garbage/recycling recepticals on hand.  Only the old existing recepticals, pictured above, were present.  Hopefully the new containers are better manufactured compared to the older ones that have issues.  The older recepticals, like the model pictured above, mean a tall person has to lean over and fire their items into the lower slung ones.  The cleanliness of these recepticals, apart from having the materials removed, has been suspect for quite sometime.  As an example, the current garbage/recycling container at VIVA Station #9779 at the Northbound 16th Avenue/Carrville Road and Yonge Street looks revolting and probably hasn't been powerwashed since it's installation.  The 16th-Carrville container also seems to be leaking whatever liquid contents it possesses onto the sidewalk below causing discoloration of the sidewalk.  So hopefully the new maintenance contract for these will include power washing at least on a yearly basis of each garbage container.  Perhaps having them all powerwashed by mid July might be an option in an attempt to cut down on the number of Yellow Jacket Wasps that seem to call these containers home during the summer months.


    NEWSTAND
    The newstand, or location for publications, has been moved from the typical layout of being incorporated with the garbage cans.  Interestingly enough at the High Tech Road & Yonge Street prototype location, the newstand is more on the sidewalk seperated from the bus stop concrete platform instead of included.  Optically this looks a little weird that the YRT would locate more closer to the sidewalk away from the bus stop even though at this location the bus stop layout is not squeezed for space. 

    Besides location issues, the "Newstand" graphics printed directly on a vinyl sticker and applied aluminum publication stand is probably going to be a target for vandalism.  These stickers, like their Presto zone stickers at many current VIVA Stations are being defaced or peeled right off.  Thus YRT or their contractor are going to be replacing these stickers probably on a monthly basis to ensure they look fresh and clean.  

    Quizically, YRT didn't present an opportunity for the "multi publication" structure to be shown.  But these are probably meant more for the more high traffic areas like Finch Station and Newmarket Terminal where space is and publication box clutter is more likely to occur.  


    BIKE RACKS
    Originally when I reviewed  the prototype at Stop #2351, I thought the above structure appeared to be the base for a later installation of the garbage/recycling containers.  But upon further review of the design specifications for the bike racks (starting on page 1 of this YRT presentation), these were actually the bike racks.  It will be interesting to see how many people actually use these structures as bike racks as opposed to tripping over them while they are stuck in the concrete sidewalk.    Hopefully these will be used more than their current counterparts located at select VIVA Stations.  

    Overall the designs presented for the new YRT Street furniture to be located at bus stops are significant improvement.  But they seem to differ in some cases from the physical prototypes constructed and installed at select locations across the region especially in terms of the shelters and the benches.  Hopefully these defiencies will be noted and re-engineered before YRT moves forward with the roll out of these at bus stops across the region.  YRT passengers though will have to put up with the current mish mash of street furniture that dates from the era of municipal and GO Transit designs. Passengers will have to be optimistic that after YRT's field testing of the new street furniture, the flaws will be identified and fine tuned before it gets rolled out.  YRT though does have  history of rushing things out that are poorly designed and tend to punish passengers for taking transit rather than enhancing the experience.  Proof?  Try experiencing a VIVA shelter on a cold winter morning in February. 

    Note: For more photos of the YRT Bus Stop 2351 at Yonge & High Tech Road, visit the Richmond Hill section of my photos.

    Sunday, August 12, 2012

    Air Canada: Guaranteed to have Issues

    On Friday evening, after two weeks in Ottawa, my wife and I were ready to return home to Toronto.   There were showers in both the Ottawa and Toronto areas.   We arrived at Ottawa's McDonald-Cartier Airport about 2:30 P.M. and reviewed the departure board to find our flight, Air Canada 481 was delayed until 6:00 P.M.  We also saw the other Air Canada flights to Toronto were delayed as well.   We dutifully checked in early to ensure we were clear of security. 
    The Ottawa airport on both sides seemed to be pretty quiet with quite a number of empty domestic gates and a steady flow of passengers coming through security. 

    I reviewed the Departures screen again and noticed that the Air Canada flights to Toronto were still delayed.  But I took a closer look, Porter's flights to Toronto's Billy Bishop City Centre was on time and so was WestJet's flights into Toronto's Lester B. Pearson Terminal 3.  So why was Air Canada having such problems flying into the new Lester B. Pearson Terminal 1?  The departures person who had checked our bags said the delays were due to thunderstorms in the Toronto area.  That doesn't seem to wash as wouldn't Porter and WestJet have the same issues?  Yet their flights were on time. 

    At 5:15 P.M. the plot thickened even more.  Our 5 P.M. flight was delayed further from 6 P.M. to 6:15 P.M.  The worst part was the regularly scheduled 6:00 P.M. Air Canada  flight 463 was right on time and those passengers were able to board at Gate 16 right next to us stewing at Gate 17. 

    Eventually we board our plane and get seated.  The only eventful thing on take off is the sighting of German Chanceller Angela Merkel's Luftwaffe plane sitting on the tarmac awaiting use during Angela's visit to Ottawa.  Quite the site to see a foreign air service at Canada's capital. 

    In the air though, things got interesting but not to the fault of Air Canada.  Drink service was started and got about five rows before it was cancelled due to turbulance.  Then we the flight went way west past Toronto to Milton before turning around to land.  Interesting plane flight in to be forced to turn at the end but perhaps the wind direction forced the planes to arrive at Toronto's Lester. B. Pearson International Airport from a westerly direction.

    Once on the ground the adventure did not stop there.  Our flight was forced to hold on the tarmac as there were no open gates for us to use.  The Captain came on and explained the situation.  Fifteen minutes later were on our way to the gate.  But before we were able to pull up to the gate a landing crew had to be found.  This took at least another five minutes for Air Canada to scramble together.  It seemed Air Canada's crew at Pearson was just not ready for an Air Canada flight despite receiving delayed flights all day from at least Ottawa and maybe more originating airports.

    Next was the usual long walk to pick up our baggage at domestic baggage pick-up.  We arrived at the four carousels to spy bags from Calgary, Winnipeg and other origins.  But nothing from Ottawa despite there being at least two flights that would have arrived within hour of each other (i.e. our flight that left at 6:15 P.M. and the other at 6:00 P.M.).  We waited about fifteen minutes before carousel number two, which had no origins listed, lit up that it was about to activate and the origin of "St. John's" and an flight number lit up.  I was about to walk away to recheck the other three carousels when bagage started to drop.  The third bag in, apparently somehow coming from St. John's, was my bag!  Somehow Air Canada gave my bag the scenic route to Newfoundland from Ottawa and got it back to Toronto in the same amount of time it took me to get from Ottawa to Toronto delayed.    Either that is the true story or Air Canada has no idea of where their planes are or originate at all times.

    I just hope the pilots know where there going after lift off. Because Air Canada doesn't seem to be able to come up with anything except lame excuses of why their planes are delayed (i.e. storms in Toronto while their competion, Porter & Westjet are able to stay on time), lack of coordination (i.e. having the 6 P.M. flight leave on time while the 5 P.M. flight is still not arrived yet and no landing crew in Toronto) and finally, not one apology from anyone at Air Canada for the delays and missed connecting flights for those transferring to other destinations in Toronto.  The only answer to this entire situation is to book with Westjet.

    Tuesday, August 07, 2012

    PRESTO! An Explanation Please

    The Presto fare payment system being rolled out by Metrolinx throughout the Toronto area and Ottawa is supposed to make fare payment for transit riders easier.  Transit users would be able to use one card to ride all the transit systems in the Toronto area which would remove the necessity of carrying tickets, tokens, passes and other transit brick a brack.  The dream of modern reliable fare payment options appeared to have dawned on the Toronto area after years in the darkness of tokens and easily counterfitable tickets.   Torontoians would finally join the ranks of Hong Kong and New York City transit riders with modern flexible transit fare payment technology.  The dream and optimism was there in the beginning, but then Metrolinx and it's contractors have fallen apart. 

    In the beginning everything seemed to be working as it should be on a major roll out.  GO Transit, a division of Metrolinx, started testing the card technology on the Lakeshore West Train line.  As with any well designed project, there was to be kinks when items leave the lab.  Even Google Beta Tests new technologies before rolling them out to all users (e.g. Gmail, Maps, etc.).  Grand designs for roll out of the technology in 2011 and 2012 went from there. 

    Then the technological issues and lack of planning started to arise.  First the Toronto's TTC refused to adopt the Presto card as it called the technology outdated because the card was the only way to pay the fare instead of allowing for credit cards, Presto Cards and, eventually, cell phones to be used.   The TTC initially said it would undertake it's own tender process for a more advanced fare payment system provided by the private sector.  But after exploring a few options, it was determined Presto would be the best choice as the province was willing to provide some funding for implementation.  However, the TTC currently only has select stations that connect with regional transit on the Presto system.  Thus, presently the largest transit system in the Greater Toronto Area (GTA) is not using Presto to it's fullest potential and is unlikely to until the next year.

    Technological problems and secrecy are prevalent in roll out of Presto.  Only the good news is trumpeted by Metrolinx and the transit agencies in the Toronto area.  Delays and technological glitches go unexplained.  A prime example was the roll out of the Presto Card with York Region's YRT System.  The promised date of March 28th 2011 came and went with no communication from YRT.  I commented at the time it left riders and taxpayers confused:  . 

    Recently York Region Transit (YRT) has delayed the launch of the Presto Card on it's system from Monday March 28th to some unknown date. Yorkregion.com reports that the Region of York's Transportation Department, which YRT is under, refuses to comment on why the delay. This is despite a report to the Region's Transportation comittee's March 2nd meeting from the transportation department making no mention of a delay and that March 28th was the target date. As well there was no mention of the Presto delay in the Region of York's council minutes for March 24, 2011. One would think that an update to government officials on why delayed roll out would be required as there is signicant amount of the regional and provincial money being invested. But politicians, YRT Customers and taxpayers are left without answers even after a news reporter asked questions.

    YRT, as per usual practice, rolled out the marketing campaign for Presto in March 2011 with bus wraps, newsletter advertisments and much much more.  But no explanation came forth on why Presto was delayed or what the issues were for the delay.  It was all hush hush because, quite frankly, Presto might become an embarassment for both YRT and Metrolinx if the real reasons came out. 

    Fast forward to July 2011 and at least some of  real reasons finally came out.  Presto was not ready for prime time at YRT.  The lack of advertising for the July 2011 was pretty noticeable.  Optics didn't look good for YRT's Marketing department as it appeared they blew their Presto advertising budgets on the March 2011 roll out with nothing to show for it.  No newspaper advertisments were put out and YRT's transit newsletter, My Transit, had been printed in May.    But that was not to say YRT didn't blow the budget with the roll out of Presto though.  I commented more on that roll out back in July 2011.  Bottom line, advertising was overblown and a weak overpiced roll out occurred. 

    Then the technology and inital set up of the Presto cards started to become evident.  Yorkregion.com reported several issues with the incorrect set up of cards which resulted in children and students being charged adult fares.  The only place to resolve these issues?  YRT's Transit Office open a very conveinent 8:30 to 4:30 Monday to Friday.   

    Add to that issues with the cards themselves malfunctioning with YRT's Finest Fare Enforcement Officers with the below being a prime example:

    Two weeks ago on CBC Radio's Metro Morning with Matt Galloway, a freelance reporter reported that he tapped his Presto Card at Finch Station and boarded a northbound VIVA Blue bus. YRT's Transit Enforcement was on the VIVA bus checking fares. They tapped the reporter's card to show he hadn't paid. He disembarked the bus with the transit enforcement team and tapped the Presto Machine he used and it showe he paid. In the meantime, the VIVA Blue bus pulled out without the reporter on the bus for which he duly paid his fare and he was made to look like a fare evading scofflaw when in fact the reporter had fully paid his fare and was entitled to board the bus. There was no word of an apology from York Region Transit or Presto.

    If that was not enough, when confronted about the issues with Presto, YRT and the Region of York clammed right up.  Bruce McCuaig, the President of Metrolinx, was on CBC Radio's Metro Morning and was interviewed at the time by Matt Galloway.  McCuaig refused to apologize for these indicences but did point out there would be technological glitches from time to time.

    YRT even tried to paint the roll out of Presto as successful.  YRT General Manager Rick Leary claimed the rollout was successful as only eight complaints had been registered.  I took Leary's claims to task in a posting in August 2011.

    YRT continues to struggle with acceptance by it's passengers with Presto as the only place to load obtain or load a card in person is the very convenient YRT Office open only during regular working hours.  Add to this YRT passengers can only use Presto for 10 ride ticket function which basically gives one ride free for every 10 taken.  Unfortunately, weekly and monthly passes are not available at this time and the only place to obtain a card authoried by York Region is the YRT office which is open during not very convenient hours, but there are is promises to roll out to retail locations in the future.

    The City of Ottawa has also run into issues in rolling out Presto.  Ottawa was expected to piggy back the roll out of the card after the Toronto area had successfully completed it.  The main issue in Ottawa though is someone at Metrolinx believed the Presto System was ready for a more advanced version two.  This was despite Version 1 of the Presto System not being fully implemented or used in the Greater Toronto Area.  As an example, in York Region, Presto Cards can only be purchased from YRT Head Office in Richmond Hill and not commercial retailers.  As well the cards only work for single ride fares in replacement of the ten rides worth of tickets and is not available for monthly pass holders who continue to use paper passes. 

    The new system in Ottawa optically looks better than the YRT version with larger screens and tap on and off points at each bus entrance and exit.  However, it currently doesn't work to several technical issues including:

    a) Presto system rebooting when cards are tapped. 

    b) Presto taking minutes to boot up when the bus is started.

    c) Cards being debited once, twice or not at all.

    The City of Ottawa had spent numerous amount on promotion of the new Presto System for an expected roll out of July 1st.  Even a month before Metrolinx said the system was ready for launch in Ottawa.  In fact Metrolinx continues to advertise that Presto will be launched in Summer of 2012 on their Presto website.  Thus, City of Ottawa council is quite upset with Metrolinx and is investigating repayment of some of the costs associated with Presto. 

    Bruce McQuaig, still the President of Metrolinx, replied to the question of the City of Ottawa receiving any compensation for Metrolinx's delays in implementation:

     “offset reasonable and documented and unavoidable costs in the areas we have agreed.”-  Ottawa Citizen article.

    Translation: the City of Ottawa is out of luck in attempting to get any money back on the unproven Presto Technology without reams of paperwork itemizing line by line costing which will suck more staff time than any cheque from Metrolinx would compensate for.

    The only difference in terms of Presto between York Region Transit (YRT) and OC Transpo (City of Ottawa's Transit System) is the relationship with Metrolinx.  YRT needs Metrolinx as it is the agency who decides on funding for future transit projects within the Greater Toronto Area.  Whereas, the City of Ottawa plans and seeks funding for it's own transit operations and expansion. Thus, Ottawa is not as beholden to Metrolinx as York Region Transit is for the future.

    For the future, OC Transpo and Metrolinx are working on a February 2013 roll out.  City of Ottawa has approved a new fair structure for the interim period that mirrors the discounts for ridersherip for Presto.  Metrolinx and it's contractor are working on tweaking the Presto system and continuing testing.  This all seems very promising that the city is communicating so far with it's ridership on how Presto's issues are being resolved. 

    Metrolinx is acting though is nothing wrong in Ottawa. The Presto website does not mention the delay and still points to a summer 2012 roll out.  It was only interested in doing damage control by sending it's President and Vice-President to take the heat from the Cit of Ottawa's Transportation Committee.  There were no answers at the time on how the city would be refunded money spent promoting Presto or the delayed roll out.  Metrolinx has also failed to apologize to both YRT and OC Transpo customers for the delayed roll out and technical glitches that befell both systems.   

    Ottawa needs to continue to communicate with it's ridership, councillors, and taxpayers on the progress and hinderances of Presto.  The City needs to learn from the YRT and other Toronto area municipal transit systems in failing to communicate with it's stakeholders about the roll out of Presto.  Failure to do so could leave bad optics to riders and lower the trust of ridership in the transit agency itself. 

    Metrolinx needs to realize it is in a communications quagmire.  It has failed to roll out the technology to all the systems on time without any technological issues.  Both YRT and OC Transpo are prime examples of poor planning on implementing new technology.  The systems were promised to transit users and taxpayers and then delayed due to technological or other undisclosed issues. On top of that, Metrolinx then tried to release the second version of Presto while the first version was not fully rolled out anywhere as advertised to replace both monthly passes and 10 ride ticket equivalents.  While all of this is going on, Metrolinx has painted the picture that nothing is wrong and Presto is a great system that we are confident in.  To bad many transit users in both York Region and Ottawa beg to differ.

    Sunday, June 17, 2012

    Buy your own Newspaper Dam It!

    Newspaper reading is quite an art while riding public transit.  It is important to keep in mind fellow transit riding customers while trying to navigate your way through a braodsheet newspaper.  Tabloid style newspapers like the Toronto Sun and Metro have the advantage as they do not take up as much space or require the acrobatics to turn the pages that a broadsheet, like the Globe & Mail, requires.

    Normally I am very cognizant of how full the bus is compared to how much of a sectioned broadsheet paper I have out.  If the bus is really full, I have one section out folded in half laying on my lap with a long story to pass the time.  Other times when the bus is less full I can get away with leaving the sections on top of my bag on my lap while I read one section.  I find this is common courtesy for other riders on the bus

    This past week I happened to be reading the Toronto Star on two occasions while enjoying my commute home after a good day at work.  The bus was not that busy so I had my bag on my lap with the newspaper sections I was not reading at the time neatly folded while I browsed a section.  Both times the bus was not that  total stranger sitting next to me leaned over and inquired if they could read a section.

    Both times I felt deeply disgusted that someone would have the audacity to inquire about reading a newspaper which you pay for.  It is like asking to borrow your shoe so they could wear it.  You dutifully paid for said shoe, but now someone, who you have never seen before, is asking to borrow it to wear.   It was also not like I had been to the local Metro or 24 Hrs box and pulled out a free copy myself and quite possibly had finished reading it.  No, I had picked up the Toronto Star with a purchase of a coffee from the local McDonald's and picked up the paper.  Sure I received it for free from McDonald's with the coffee purchase, but all these other bus riders should have assumed was I dutifully paid $1 or $2 of my money from the local box or store.  Bottom line, they should have assumed the paper was my property and should have laid off.  

    In the end, I felt awkward.  how in prey tell do I respond? Do I flip a section over? Or do I come up with some lame excuse?

     The first time I chose the latter, I said I was getting off the bus in two stops and would be taking the paper with me (i.e. make it seem like they would have zero chance of finishing an article before I left with my newspaper).  But as it turned out I was actually get off the bus in four stops, just enough time for the average person to finish a section.

     The second time I actually had the perfect excuse.  I was asked if they could read the Business section.  I replied it was the next section I was going to read.  I then read every article in that section possible.  The only downfall was it had the Classified section included, which cut down the numbers of pages I could read.  In the end I put the entire newspaper in my bag and looked away awkwardly. 

    In future, I will refrain from putting the newspaper sections I'm not rading on my lap.  I will politely leave them in my bag.  As the old saying goes, "out of sight out of mind" will hopefully resolve awkward social situations where some stranger asks you to borrow something. 

    I just hope shoe borrowing isn't the next pet peeve of mine.  My size 13s are hard to fit in my bag. 

    To those of you looking to read the newspaper....BUY YOUR OWN DAM NEWSPAPER!

    Sunday, January 29, 2012

    YRT Strike: Where does it Go From Here

    Saturday afternoon Ray Doyle, Union Leader of ATU 1587, announced his union membership had accepted the offer from Miller Transit with an 80% approval rating and thus ending the 3 month plus  YRT/VIVA Bus strike of 2011-2012.   Earlier this week Bob Kinnear, Union Leader of ATU 113, announced his union local membership had accepted the offer from Veolia Transit with a 77% approval rating.  Meanwhile, the Region of York had earlier cancelled the YRT Services Contract for the YRT North Service Area with First Student and awarded it to TOK Transit.  Thus, with the Strike ending and promises of resumption of service starting February 4th after a little bit of driver training and some bus maintenance, there a couple of questions to consider. 

    1. Why did the strike drag on so long?

    The main reason the York Region Transit Strike took so long was the union leadership of both Union Locals 113 (Bob Kinnear) and 1573 (Ray Doyle) seemed more interested in trying to bring in the Region of York into the mix rather than negotiating with the private contractors of Miller, Veolia and First Student.  A great case in point is found in this interview with ATU Union Leader Ray Doyle where he spends most of the interview bashing the Region of York and it's Chairman and CEO Bill Fisch than talking about why he is not negotiating with Miller Transit or First Canada.

    Both Bob Kinnear, ATU Local 113 Leader and Mr. Doyle spent more time calling on the Region of York to get involved by requesting binding arbitration from the province so his workers could return to work than they did at the negotiating table.  What's funny is when the Region of York did do something, by cancelling First Canada's contract, Mr. Kinnear files a motion with the Ontario Labour Board saying the Region of York is interfering negotiations by doing this right before a union membership vote on an offer from Veolia. First, Mr. Doyle and Mr. Kinnear wanted the Region of York involved in negotiations, then when the Region does enter by terminating a service contract with a contractor that has had very little negotiations with the unions, Mr. Kinnear cries fowl.

     Speaking of that particular vote, the Ontario Labour Board forced the vote via Veolia's request which took over a week to occur.  Meanwhile, in a similar situation Mr. Doyle's Union vote on a Miller Transit offer dook a mere two to three days to occur.  Why did Mr. Kinnear wait over a week for the vote to occur?  Was he trying to make sure all his membership fell in line to vote against the offer?

    The Region of York rightly pointed out throughout the negotiations that it contracted out all transit operations to three service companies: Veolia, Miller and First Transit and that the labour negotiations with the ATU Union Locals was with the companies.  It rightly ended the contract with First Student and asked the other companies to present a plan on how they were going to restore service.  The union leadership meanwhile finally got the message after First Transit was terminated that the only way forward for their membership was to negotiate with the companies.  

    Before this past week of negotations that led to agreements between Veolia and ATU Local 113 as well as Miller Transit and ATU Local 1573, the union leadership had periodic less than one day negotiation sessions with the companies.  These meetings, optically, seemed only to show that the ATU Locals were at least attempting to meet with the companies and that it wasn't working.  This basically was orchistrated by the union leadership in order to try to pressure the Region of York to become involved and ask the province to order binding arbitration.   This tactic went on for months and is mainly why the strike dragged on for so long.  

    Bob Kinnear, after ATU Local 113 Membership approved Veolia's offer, said the following:

    “It is unfortunate (Veolia and York Region) penalized the people of York Region throughout this dispute and had to wait three months to finally come to the table and realize that your worth and the service you provide to the people of York Region is worth substantially more than they were offering up until a week ago,”... “Congratulations, brothers and sisters, you came out on top.” - Yorkregion.com story.

    Bob still just does not get it.  The Region of York was not involved in negotiations between Veolia and ATU Local 113 membership.  If they did get involved you can sure bet Mr. Kinnear and his union leadership brethrin would have been at knocking on the doors of the Newmarket court house so fast, York Regional Police could have met their quotas for speeding tickets at the corner of Yonge & Eagle Streets in Newmarket.   Bottom line, this strike dragged on so long not because of the companies and the region, but because the ATU Union Locals dragged their feet in returning to the negotiating table with the contractor companies.  This is how Ray Doyle, Bob Kinnear and the union leadership penalized the people of York Region, by making politicial hay out of the contract dispute instead of faithfully negotiating with the companies over new offers.  If this wasn't political, then why was the three union contracts with 3 different companies representing YRT workers all end at the same time?  Weird timing isn't it?

    This strike could have been a lot shorter if negotiations if the union leadership was actually interested in negotiating with their employers and not going after their employer's client, the Region of York.

    2. Where do the unions go from here?

    There really is no definitive answer about where the union leadership and/or membership will go from here.  But there are at least two ways (and probably more) the unions could take things:

    a) Remain the same with their workers working for the contractors Miller, Veolia and TOK Transit.

    b) Call on the Region to take remove the contractors from YRT Services and let union membership run the operations with Region management oversight.  This would show the union leadership continues it's interests in removing what it calls multinational companies making enormous profits off the backs of union members and have their union members enjoy some benifits of hard work. 

    The other option would be once the contracts come up for retendering was to put in their own competitive bid.  The unions, ironically enough as noted before, did not do this when the last YRT service contract came up for the Southwest Division.   Hopefully the union leadership will put their money and efforts into what they are saying about their membership's employers and take action by landing their own contracts with the Region.  Otherwise it is pretty hypocritical of Bob Kinnear and Ray Doyle to say the Region needs to be involved if the ATU Union refuses to become involved when the time comes to talk to the region about transit service agreements. 

    3. What will happen when service resumes?

    Media reports and YRT press releases have noted February 4th as most likely start date for service to resume following the strike by ATU Union Membership.   This is so bus maintenance can be undertaken and driver retraining can be done to ensure proper safe operating procedures.  Not all bus routes will be up and running on February 4th as TOK Transportation, who was awarded the service contract for YRT's North Division, has until mid April to complete roll out of service to all routes  (Source: page 4 of this Regional Council report).

    The Region of York has repeatedly promised 1 month free service to all customers when service resumes.  The question many have asked over at the Region's Facebook page is when this will start with replies from the Region of York stating details will be available this coming week.  But with TOK Transit taking it's time in hiring workers and rolling out buses to the North Division and YRT customers now with February 2012 monthly passes in hand how will the region equitably start the free transit service so all customers can enjoy the benefits? Many YRT/VIVA customers will be interested to see how this will be done. 

    Relations between YRT/VIVA customers and drivers have become strained.  Many customers felt like hostages as the drivers refused work.  Many customers walked long distances to get to school and work while the YRT/VIVA drivers walked the picket lines disrupting existing services legally and possibly illegally.  It will be interesting to see how the drivers are treated when they resume service, expect private security, YRT/VIVA Special Constables and York Regional Police presence to stepped up at least the first two weeks of service.  

    Overall the Union Leadership is to blame for both the duration of the strike and the return to work conditions their drivers face.  ATU Union Local Leaders Bob Kinnear and Ray Doyle spent more time battling with their employee's employer's client, the Region of York than negotiating with their employers.  This caused the strike to drag on unnecessarily for months instead of a short duration like in 2008 when VIVA drivers under Bob Kinnear negotiated and resolved their contract with Veolia.  As the strike dragged on and the tiresome rhetoric from Bob Kinnear, Ray Doyle and others, customers became frhustrated which has led towards animosity towards both the union leadership and the drivers. Thus, it is really the union leadership who are responsible as they had the power to quickly return to negotations with Miller, Veolia and First Canada and chose not to do so by playing political games while their union membership walked the picket lines loosing out on just over 3 months of pay cheques.

    Saturday, January 14, 2012

    YRT STRIKE: Important Memo to Drivers

    MEMO
    TO: York Region Transit Drivers

    FROM: A Pragmatic Customer

    RE: Your Current Employment or lack thereof.

    As you know York Region Transit and VIVA Rapid Transit Contracted Drivers continue to be on strike this week.  Riders have been without service on 60% of the York Region Transit System verging on three months.

    The Union Locals representing the drivers (ATU 113 and ATU 1587) have had off and on talks with the their contracted companies Veolia, Miller Transit and First Group with the Union and the Contracted companies walking away from the table. 

    The union leaders, Bob Kinnear (ATU 113) and Ray Doyle (ATU 1587) have been spending more time targeting the Region of York and it's Chairman and CEO Bill Fisch saying Bill Fisch is the cause of the strike (perfect example here).  Both Union leaders have targeted the Region of York to encourage negotiations forward and possible binding arbitration in a bid to end the strike.   Both Mr. Doyle and Mr. Kinnear have encouraged the Region of York to come to the table to negotiate.  The drivers themselves are encouraging the Region to negotiate which, under normal circumstances would make sense.  However, these are not normal public transit driver union negotiations because drivers are not, and never have been, employees of the Region of York. 

    The Region of York contracts out the service of driving the buses to private companies (e.g. Miller Transit, Veolia, First Student, etc.) to provide service while retaining ownership of the bus fleet and the YRT and VIVA names.  Therefore, the Region of York is the private contractor's (i.e. Miller's) client or customer.  The drivers are merely employees of the respective contractor (i.e. employees of Miller) and not the Region of York. Thus, drivers or their representative unions negotiate with the private contractors over wages, benefits and scheduling and not with the Region of York as the Region is not involved in these negotiations. That is the way this relationship has worked for decades with the current York Region Transit and VIVA as well as the predecessor municipal transit agencies. 

    There is only one other option, when the time comes for the Region of York to retender the transit contracts after the current contracts expire with the private contractors.  An example of this retendering occurred in 2010 when YRT's southwest division was tendered and awarded to Veolia.  A duly noted omission in the Region's decision to award was the failure of ATU to put forth a bid to provide driver services to for the Southwest division.  Thus, it appears ATU Union, and by extension, their membership did not wish in 2010 to remove the contractors and deal directly with the Region by putting forth a competitive offer on at least the Southwest Division. So drivers, what has changed since 2010 when it appears, you were so happy with your jobs that your Union failed to put forth a bid to provide services to YRT? 

    Recently the Region of York has started to replace the usual 40 foot buses with 60 foot VIVA buses along YRT Route 99.  It has been reported by the media that striking drivers have been blocking these VIVA buses longer than 3 minutes which goes against the court injunction.  It has also been noted that striking drivers believe the VIVA buses are being driven non-unionized drivers and thus the court injunction's 3 minute limit does not apply.  Thus a  VIVA bus attempting to leave Finch Station was blocked by ATU Memberslonger than the court imposed 3 minutes.  Drivers should  reread the court injunction and notice nowhere is it mentioned whether the drivers of the YRT vehicles had to be unionzied in any way.  Thus, the reporting by the media would suggest that these particular striking YRT workers would be in comtempt of the court injunction and probably would be charged if a law enforcement official had been present.

    To make all of the above simpler, ATU Unionized drivers are employees of their respective contractors and not employees of the Region of York.  Bill Fisch, the Chairman and CEO, of the Region of York is one of the main decision makers in whether the customer -- The Region of York-- wants to renew the contracts with the contractors who just happen to be your employers.  Thus, the picketing, disruptions and other denigrative activities towards the Region is basically calling the customer dumb for contracting your employer and your services in the first place.

    Tuesday, December 13, 2011

    YRT/VIVA Strike: The Rest of Mr. Doyle's Story

    As the York Region Transit Strike drags on into it's eighth week, union leaders are still trying to get their message out to the public, the Region of York and the contractors that the unions are unhappy with the current private contracting arrangement using contractors Veolia, Miller and First Group.  ATU Union Local 1587 President Ray Doyle though has taken the step too far by not telling the full truth behind York Region Transit's history and it's current operations.

    Ray Doyle was interviewed on CityTV saying that:

    GO Transit, a government operated transit system, paying better wages and benefits, operated regional service...York Region transit service in Richmond Hill and they turned a profit on those lines and now it's turned over to the Region they put four private contractors in place and they are subsized at $4.10 per ride. I would like Bill Fisch to explain to the taxpayers of this Region why now with all these contractors that he says are working so well is costing the taxpayers so much more money to operate. - Ray Doyle, ATU 1587, CityTV Interview.

    Mr. Doyle continued speaking to the media on this same issue when David Fleisher who is a reporter for Yorkregion.com caught up to Mr. Doyle:

    Mr. Doyle pointed out GO Transit used to run profitable routes on Bayview Avenue and Yonge Street, while the region’s taxpayers subsidize more than 60 per cent of every transit ride. - Yorkregion.com Story

    What Mr. Doyle fails to understand is the full history of York Region Transit (YRT).  He is completely right that, in 2003, Region of York purchased GO Transit's old Yonge "C" Route on Yonge Street and the Bayview Avenue route and were notably profitable. 

    What Mr. Doyle fails to explain was that 2 years earlier, in 2001, the Region of York amalgamated five municipal transit agencies (Vaughan Transit, Richmond Hill Transit, Markham Transit, Newmarket Transit and the former Aurora Transit) into one Regionally controlled and funded agency.  Each of these individual agencies had contracted their operations out to contractors like Miller, Laidlaw and Can-ar.  These routes include same routes that Mr. Doyle's own Union Members now drive including Route 85 along Rutherford Road, Route 1 along Highway 7 in Markham and others.  These same routes and other neighbourhood routes (like the 86 Weldrick-Newkirk) are not currently profitable at all because there just is not the ridership or these routes travel long distances through winding neighbourhoods in search of passengers.  Bottom line Mr. Doyle, you conveniently left out the old routes the municipal transit agencies used to operate that never were intended to be profitable and thus only provided half the truth.

    By conveniently leaving out the other 95% of the pieces that make up the Region of York, and probably 80% of ATU Local 1587 (i.e. Mr. Doyle's) membership, it is quite easy for Mr. Doyle to try and paint the Region and the contractors as money mismanagers. But then again, perhaps Mr. Doyle is subtely suggestiong that the Region should get rid of 80% of Mr. Doyle's membership and the contractors and invite GO Transit to resume service along the Yonge "C" Service and Bayview Avenue.  The real question in all of this, do the other 80% of the drivers stand behind Mr. Doyle and his suggestion of Union Layoffs or half truths? 

    Mr. Doyle should study up on the History of York Region Transit a little better.  Obviously he doesn't know the full history otherwise Mr. Doyle, as President of ATU Local 1587, would know of regional amalgamation of transit through Aurora Transit, Markham Transit, Newmarket Transit, Richmond  Hill Transit and Vaughan transit in 2001 and not just the purchase of the GO Transit Routes.  Otherwise Ray Doyle and the ATU Local 1587 has slid into only conveniently telling half truths during this strike which will never stand up in the court of law where in most jurisdictions it is "the whole truth and nothing but the truth so help me God".

    Sunday, December 04, 2011

    YRT/VIVA Strike 2011: The Full Story

    The YRT/VIVA Strike has been going on for over six weeks now in York Region and has reulted in only 40% of the York Region Transit's routes are in operation.    What happenned to transit service in York Region?  Whose to blame for the ATU Locals 1587 (representing Miller who has the YRT contract for Markham area & First Group who has the contract for Newmarket and Aurora areas) and 113 (Representing Veolia Workers for both VIVA drivers and the current at work Vaughan area) walking out? 

    This is a complicated issue with the Region of York, the Unions (ATU 113 & 1587 locals) and the contractors (Miller, First Group and Veolia) themselves. The best way to figure out where the issues lie and how this the whole labour dispute can be resolved is to separate out the parties involved and look at their angle indvidually and then see how each party is strategizing to get their way (The Skinny).

    The Region of York

    The Region of York amalgamated the old municipal transit systems of Vaughan, Richmond Hill, Markham, Newmarket (which had previously amalagamated with Aurora) and sections of GO Transit providing service on Yonge Street and Bayview Avenue from Finch Station to form York Region Transit.  All former transit agencies had contracted out the operations to invidual contractors and remained so even after amalgamation.  Hence, this is why the Region of York does not directly employ any mechanics or drivers, as these employees are directly employed by the contractors. 

    The privatized model for the Region worked well for both the predecessor municipal transit agencies and the York Region Transit until 2008 when ATU 113 Union members (VIVA Drivers) went on strike.  The Region stayed out of this strike and let the union and the employer, Veolia Transportation, negotiate a contract.  The only move the Region of York successfully completed was to seek a court injunction against the ATU 113 from blocking buses entering and existing Finch Station.  This resulted in an agreement betwen ATU 113 and the Region of York over the picketing of Finch Station.  The 2008 Strike only lasted about 3 weeks once the Union members started to notice the public was not on their side  and ridership was substituting other YRT and GO Transit services to bypass the VIVA routes that were out of operation due to the strike.

    Fast forward to 2011 when the ATU Locals 113 & 1587 all had expiring contracts during 2011.  The Region continued and continues to stand back yet encouraging the unions and contractors to return to the bargaining table.  The Region even refuses to, like in 2008, to seek a court injunction to limit picketing at Finch Station and other transit terminals by the striking ATU locals.  The Region's and York Region Transit's main line has been: "York Region continues to encourage resolution of the issues between the unions and contractors involved in this dispute." 

    The Region of York and York Region Transit (YRT) has yet to say how long the strikes can go on before transit contracts with the respective contractors can be cancelled and retendered due to refusing to contractors inability to provide legally contracted service under the contracts. 

    The Companies (Contractors)

    Veolia, Miller and First Group are all companies of varying sizes and have varying histories with York Region Transit.  All contractors directly look after the operation of their contracted YRT routes including the employement of drivers, mechanics, cleaners, etc.  The contractors, therefore, control how many employees are hired to operate the routes successfully and not the Region of York.  Miller and First Group started operations for York Region Transit as contractors for the previous municipally run transit agencies while Veolia came along later when the VIVA system was started.

    Miller Transit operates the Markham (south-east division of York Region Transit) from it's headquarters and yards on Woodbine Avenue in Markham

    First Group took over the contracts vacated by Laidlaw when that company went bankrupt.  First Group also operates school bus routes throughout Canada and the United States under the name "First Student".  This company currently has offices in Newmarket

    Veolia meanwhile came later when VIVA rapid transit service was introduced and has since won the contract from the Region of York for the Vaughan (South-West area) that Can-Ar formerly had.  Veolia was also the company that had the 2008 Strike against it by ATU 113.  So it is eyebrow raising that the Region of York would award Veolia the contract for the South-West area to Veolia considering the labour issues of 2008 with the VIVA drivers and ATU 113.  Veolia operates two Region of York owned yards in Newmarket and Vaughan for both VIVA and YRT operations.
    Miller & First Groups seem to be drawn into this strike by the ATU Unions themselves.   At no time in York Region Transit or the previous municipal transit agencies has there been a strike or walkout by the workers.  Meanwhile, Veolia has only 1 strike in 2008 by ATU Local 113 workers.  But the strangeness persists that there was no strike for Veolia workers until they switched to the ATU Local 113 led by Bob Kinnear before the 2008 strike.

    All three companies had labour contracts end in 2011 by ATU.  First Group  (January 31st) and Miller (March 31st)  had contracts end in 2011 that are publicly viewable by anyone online.  Meanwhile Veolia has had two contracts come up for renewal in 2011 without any contracts being publicly available.  In fact, ATU 113 is not even listed as a local on the main Amalgamated Transit Union local section, so one wonders what this union local and the company has to hide in it's contract.

    However,  A Veolia press release says that Veolia's Viva  drivers current negotiations were for a current contract to start on September 5, 2011 and onward. The Region of York reported that a new contract had been reached between Veolia's south west YRT workers, represented by ATU 113 and Veolia in February 2011.  Thus, Veolia has a contract with the South-West workers under one labour contract currently valid while ATU 113 walks the picket lines without a labour contract with Veolia for VIVA services. 

    The Unions

    Both union locals are members of the Amalgamated Transit Union and seemingly walked out on October 24, 2011 together over labour contract negotiations with Veolia, First Student and Miller Transportation.  The unions were almost joined by GO Transit workers of ATU 1583 on the same day.  But GO Transit workers reached an agreement with GO Transit & Metrolinx on the eve of the strike. As well, the Veolia South-West contract was confirmed in February 2011.

     If both GO Transit and Veolia South-West had joined their counterparts the entire Region of York transit system would have been shut down.  However, luckily enough this scenario did not come to fruition.

    The Unions claim the companies mistreat their workers in terms of sick time, pay and other similar issues.  The Union Locals claim their workers currently recieve no sick time and often work while sick otherwise they lose pay.  The locals also point out that their workers receive much less pay ($7.00 less per hour according to Bob Kinnear) than a TTC driver doing a similar job.  As well, there have been noted complaints about split shift scheduling and long hours of driving time with little in the way of breaks.  

    Since the strike has started, only ATU Local 113 has returned for session of negotiations with Veolia for one day.  ATU Local 1587 has refused to even talk with Miller and/or First Group to resume negotiations.  This seems a little suspect as it looks like ATU 113 would be attempting to get a deal with Veolia in which ATU Local 1587 might piggy back on with Miller and First Group. 

    However, the optics look worse when the 2008 history is taken into account. Back then, VIVA drivers were on strike with ATU Local 113 and in legal trouble with the Region of York when the Region was attempted to get a court injunction to limit picketing.  As well the VIVA drivers did not have much support from the public then due to striking workers interupting transit service at Finch Station and being generally disruptive.  Others  pointed out that VIVA drivers were not really missed either as alternative transit routes were available at the time.  Therefore, it is no wonder why ATU Locals 113 and 1587 wished to go out at the same time to maximize the disruption in transit services to the Region.

    The Unions have called upon the Region of York, through rallies and letters to come to the negotiating table as well to help resolve the dispute.  Basically the Unions want the Region to be part of the negotiations claiming it is the Region who sets operating schedules, break time at the end of driving routes and other items. 

    The Region of York, via Chairmen & CEO Bill Fisch, has refused to be at the bargaining table pointing out the contracts are negotiated between the contracted companies (i.e. Miller, First Group and Veolia) and the unions (i.e. ATU Locals 113 & 1587).  Rick Leary, General Manager of YRT, rightly points out that the Region does "... tell them how many bus drivers to hire." The Region only sets the route schedules (i.e. depart times and arrive times at differing time points at the beginning, middle points and end). 

    The Skinny

    The negotiations are between the contractors and the Union Locals and not the Region of York.  The striking workers knew when they accepted the job the would be working for Miller, Veolia or First Group and not the Region of York when they signed their contracts.  If not, the workers should relook at their initial employment contracts and where their pay cheques originate.  I would bet none of the contracts or pay cheques originate from the "Regional Municipality of York" or the like.  Further evidence of the worker's relationship with the region originates from York Region Transit General Manager Rick Leary who noted in a Torontoist.com article:  "We don’t tell them how many bus drivers to hire." What Mr. Leary is saying is the Region doesn't hire or recommending hiring of bus drivers, that is up to the individual contractors to figure out with the Union ATU locals. Therefore, the workers should not expect the Region of York to negotiate or be part of the negotiations with the unions and the contractors.  The workers, after all, signed their employment contracts knowing full well the Region of York was not involved in their employment situation in terms of pay, sick leave or even if they should be hired in the first place. 

    Some of the Contractors, mainly in frustration with the ATU Union Locals 113 & 1587,  have released some contract details publicly via their website (i.e. Veolia) or via correspondance that the Region of York has released (i.e. Miller).  No word on contract offers or demands from First Group or any of the ATU Locals has been released as far as I can find similar to the Veolia and Miller formats noted above in a detailed layout released by the individual parties involved (i.e. ATU Locals 113 & 1583 or First Group).

    The main reason the companies would release this information is their belief the companies have offerred a fair package to the union respective union local members and yet the local negotiation team has rejected the offer.  At any point, as ATU Local 113 has seen in the 2008 VIVA Strike and the recent YRT South-West strike, workers can demand these offers to be voted upon.  But these demands from the union local membership to vote on the contract offer has yet to become known.

    The contractors release of contract proposals seems to be a fair agreement between the Union and the Contractors.  Let's take a look first at Veolia's offer followed by Miller Transit's Offer:

    The elements of the proposed contract are as follows:
    • A two year Agreement effective September 5, 2011, to September 4, 2013
    • A wage increase of 3% in year one and 2% in the year two
    • Implementation of a sick day policy effective on the date of ratification. Employees would be entitled to four (4) annual sick days at six hours pay if unable to work the full day.
    • Shift premium for maintenance employees on the night shift of 75 cents/hr.
    • Three (3) weeks of vacation after four (4) years of time in service.
    • Health Insurance premium with 55% paid by Veolia and 45% paid by the employee in Year one and 60% paid by Veolia and 40% paid by the employee in Year two.
    • Annual boot allowance of $120 for maintenance staff and $70 per year for drivers.
    A two year contract with 5% increase by the end of the 2nd year and 4 sick days allowed with six hours paid per day?  That seems quite reasonable along with 3 weeks vacation.  Let's remember that that unlike TTC Drivers, VIVA Drivers do not have to ensure fare payment as this duty is the responsibility of YRT/VIVA duly deputised and trained  Special Constables and Fare Inspectors.  As well VIVA/YRT drivers do not have drive in the same traffic conditions as a TTC Streetcar or bus and are quite often not dealing with vehicle capacity issues where YRT/VIVA customers have to be left behind.

    Miller has also released recent contract offers via a letter to Region of York Chairman & CEO Bill Fisch:

    "Miller has offered a total of 13.5% over a 5 year contract an average of 2.7% per year."

    It should be noted that Miller has not released sick days or other contract terms like the Veolia Offer but I would imagine similar clauses as the company and Union Local 1587s previous contract would also be included.  The only issue seems to be the need for sick days on the Miller contract as the currently expired contract makes no mention of Sick days except for personal leave. 

    For both Union Locals 113 & 1587 they continue to espouse the average pay difference is $7.00 between TTC and what YRT Drivers make.   Union membership needs to remember that:

    a)  Individually the drivers signed their contracts with Miller, Veolia or First Group with the amount of renumeration clearly spelled out in the contracts and union contracts.  These same workers in the past could have easily signed on with the TTC and for whatever reason either chose not do so or were not hired by the TTC.  

    b) There are differences in responsbilities between TTC Drivers and YRT Drivers including obtaining fares from passengers (VIVA Drivers do not), traffic issues (York Region has less traffic volume and congestion than downtown Toronto), passenger loads (less over capacity busses on a regular bases for YRT than TTC), number of passengers carried and vehicle types (TTC: Subway, LRT, Streetcar and Buses and YRT regular bus and articulated bus). 

    c) As Regional Chairman & CEO Bill Fisch noted the difference in demands for pay increases between ATU Local 1587 and Miller and other agencies is vastly out of range of other transit agencies in Ontario.  Fisch notes that GO Transit had a 3 year contract ratified, ironically, by ATU Local 1587 that saw wage increases of 2% in year one, 2% in year 2 and 2.3% in year three.  As well Fisch included OC Transpo (Ottawa) settlement that saw a wage increase of 2% in a one year contract.  Thus, a 16% wage increase in year one as requested by ATU Local 1587 seems a little ludicurous especially in this economic climate. 

    The Unions counter both the Regions claims the Region is not involved in negotiations and the Contractor's offer  with claims that the two sides are too far apart and arbitration.  The Region though is not involved in the negotiations at this time and the Union knows there only negotiation partner is the company's contracted by the Region as they are the employer and not the Region of York.  What the both Union Locals failed to point out is their lack of willingness to negotiate with the company's themselves.  In the Miller letter, dated November 15, 2011, to Regional Chairman Fisch it noted:

    "The Union showed little interest in bargaining substantive issues.  Its admitted strategy was to secure strike mandates from GO employees and the three YRT contractors with the intention of creating a major disrupting of service, to inconvenience as many people as possible in order to extract the maximum concessions and to force the Region to the bargaining table....The Union did not even table a financial position until after the 18th session. The union seeks increases of over 20% over a three year contract, with over 16% in the first year."


    The above sounds like the Union Locals were both not interested in negotiating a new contract, but wanted both the Region at the negotiating table as well as a massive labour transit strike to put the maximum pressure on the table.  But the Region has rightly stayed out of the negotiation process as they are not legally involved in negotiations.  Further detrimental was the ratification of the GO Transit employees who also did not walk out with their Union brothers and sisters.  What is most notable is the absence of GO Unionized Workers on the picket lines at Finch Station while off duty. 

    The Union Local 113 & 1587 have become frustrated with mainly the Region. The Unions have stepped up picketing at Finch Station, Richmond Hill Terminal, Bernard Terminal and the YRT South-West Transit Yard on Calidary road to disrupt existing YRT operations in order to affect transit riders the most via delays which cause dangerous overcrowding conditions on many YRT Routes that continue to operate. 

    The Region will need to respond to the Union's increased picketing lines affecting YRT operations.  As previously noted, the Region of York started legal action in the 2008 VIVA Driver Strike to prevent ATU Local 113 members from picketing Finch Station and other key transit notes.  The question arises as the ATU Local 113 and 1587 start disrupting YRT services with picketing is when will the Region start the legal process to stop the picketing practices? This causes addtional questions to surface like how will the ATU Union locals respond to the court injunction? Will police from Toronto and York Region respectively enforce the court injunction?  On these question only time will tell. 

    The Unions also have some issues to sort out themselves.  Both Union Locals have spent more time and energy in publicly communicating and picketing the Region of York who is not even at the bargaining table than the respective contractor.  I find it really strange that the unions have spent more time picketing at the Region of York's Newmarket Headquarters and Region of York Transit Terminals than employer offices and maintenance facilities with the exception of Veolia's contracted yard in Vaughan on Calidari Road where existing routes during the strike are operating out of.  The Union Locals therefore seem to be only interested concentrating their efforts in taking their frustrations out on the general public (i.e. the YRT passengers) and those not involved at the negotiating table (i.e. the Region of York) than the contractors (i.e Miller, Veolia and First Group).

     A more tactful response for the Union Locals would be to picket the huge Miller Operations Yard on Woodbine Avenue in Markham, First Group in Newmarket and the Veolia Yards in Newmarket and Vaughan. This would disrupt the contractor's own operations causing the contractors financial hardship instead of the general public trying to get to work and their political representatives. 

    The only way for this entire labour dispute to come to a resolution is if one of the following happens:

    1. The Union Locals and their respective contractors have successful negotations or, failing these negotaitions some arbitration.  The arbitration would take into account the contract stipulations with Region of York and the company's ability to renumerate the ATU Local employees.

    2. The Region of York voids the contract with the contractors over failure to provide service as contracted. 

    Right now this entire situation is in the ATU Union Local 113 and 1573's hands.  Union Local Leaders Bob Kinnear and Ray Doyle can continue posturing about wanting the Region to come to the table or these same men can return to the negotiating table with the contractors.  The latter option is what the employees signed up for when signing the contracts, to be employees of Miller, Veolia or First Group and not the Region of York or the TTC.  Kinnear and Doyle should respectfully go back to the negotiation table and talk honestly with the contractors to reach a deal.  Failing that the Union Locals may find that the Region of York may act, and I would be the ATU Union Locals 113 and 1587 will not like the action whether it be a result of a court action or a voiding of the contract with the contractors.  Actions resulting in legal action or resulting in unemployment are never a good thing for the union members.  Hopefully Kinnear and Doyle realise this before it is too late.

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