Sunday, October 17, 2010

Good Service Needs to Be Rewarded

Sometimes great Customer Service goes unnoticed, especially at restaurants. Sometimes the kudos go unnoticed. 

Is this because the bad experiences scream louder?  Most people rant and rave about bad customer service or experiences.  I'm guilty of that.  But usually bad customer experiences can be amusing and leave a smile on the face of the reader as to how something so simple ended so badly.  This is not one of those stories.

My Wife and I wondered where to go on Friday night. We hummed and hawed over where to go.  We searched for coupons for inspiration and savings.  We came up empty.  We settled on Swiss Chalet (9350 Yonge Street, Richmond Hill)

Now the local Swiss Chalet, as I have said before, is a hit and miss location.  Sometimes it is a long wait to even get a seat or you walk in and sit down immediately.  Sometimes the service can be sluggish and other times outstanding.  Really it is like going to Vegas and spinning the wheel. 

This past visit though was simply outstanding.  My wife and I were immediately sat at our table.  It took a little while for the waiter to come over, but I don't really blame him.  I first disappeared to the washroom to wash my hands and when I returned my wife did the same.   

As good Swiss Chalet Customers, my wife and I took a quick look at the menu and when our waiter, Ahmad, finally came by, we ordered our drinks and our food order.

The Order: Half Chicken dinner with fries and white roll with a Pepsi and a Quarter Chicken Dinner with a multigrain roll and a refreshing glass of water.

In less than five minutes our food was being brought out from the kitchen!  There were copious amount of fries, the sauce was hot and not watery and the chicken was excellent!   This was truly Swiss Chalet goodness at it's finest. 

Ahmad came by a couple of times and refilled my Pepsi glass in minutes.  He also inquired, while offering to refill my glass if everything was fine and if there was anything he could do.

Complaints?  The only one we have after this Swiss Chalet visit was why can't all Swiss Chalet Visits be like this one?

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