tag:blogger.com,1999:blog-7697268.post2038828046230010594..comments2017-03-28T12:09:38.437-04:00Comments on Michael Suddard: No Frills "Will Be Beat"Michael Suddardhttp://www.blogger.com/profile/17922794404701194134noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-7697268.post-13491813277023129512011-02-20T09:43:04.750-05:002011-02-20T09:43:04.750-05:00At most you would have saved a dollar. Your time p...At most you would have saved a dollar. Your time probably would have been better spent returning shopping carts to make up for that price difference.skyblue88https://www.blogger.com/profile/03699099879555191110noreply@blogger.comtag:blogger.com,1999:blog-7697268.post-91604727365503831882011-02-05T21:54:17.166-05:002011-02-05T21:54:17.166-05:00hah I work at that zellers, and my sister works at...hah I work at that zellers, and my sister works at that no frills.girlyhttps://www.blogger.com/profile/00114392539722960487noreply@blogger.comtag:blogger.com,1999:blog-7697268.post-50052898366321762902010-10-11T13:48:35.355-04:002010-10-11T13:48:35.355-04:00We are now almost 8 months since I first brought t...We are now almost 8 months since I first brought the improper collection of sales tax on "free item" manufacturer coupons at Loblaws(all abnners) to their attention, working my way up from 1-800 to top executives. And it continues.<br /><br />Oct 9 at a No Frills (that I was told almost 2 months ago would be contacted on the issue), not only have front staff and management never heard of the decades in existence rule that "free" items aren't taxed(as clearly correctly stated in Loblaws coupon policy document), but having the tax guide along with emails from senior Loblaws executives isn't enough to convince them as 6 staff including one who took my printouts into the office for examination continued to insist they always have to collect tax, despite there being no tax involved in that situation.<br /><br />They eventually gave in, but it is clear every single previous customer using a free or buy 1 get 1 free coupon had been overcharged, for years, at that store.<br /><br />Staff initially were certain they didn't take internet printed coupons, as the other local No Frills completely refused to. Luckily I had finally gotten a response from NO Frills VP (after a month of trying), that not only do No Frills stores accept internet printed coupon, the ones in ON always have.Jhttps://www.blogger.com/profile/02307673435787323856noreply@blogger.comtag:blogger.com,1999:blog-7697268.post-79505193083630651922010-09-29T22:22:45.366-04:002010-09-29T22:22:45.366-04:00Great post. The entire Loblaws organization appea...Great post. The entire Loblaws organization appears to be completely inept. The surprising thing was you got a quick response, their usual way is not respond, or promise someone else will be in touch who never is.<br /><br />Early this year I went back to the loblaws near me after a 1.5 year boycott following staff accusing me of fraud/preventing me from leaving the store over trying to use a common coupon from save.ca, and having my complaint blown off by the manager and customer service. The last I heard from them they promised someone would call, then they ignored my inquiries pointing out a month had gone by and no one had called. <br /><br />On return I soon notice Loblaws was still incorrectly collecting sales tax contrary to rules that have been in place for decades when the customer uses manufacturer coupons for "Free" items (shouldn't be taxed).<br /><br />Everyone from their 1-800 number to their senior tax analyst to a VP agreed I was right and the store was wrong, and they would ensure it was fixed at that store (though I knew they were getting it wrong at most or all stores). Over a period of 5 months they repeatedly told me it was dealt with...without bothering to inform a single staffer at the specific store.<br /><br />This of course straddled the outrage over other stores getting the eco fee wrong, and loblaws itself being nailed int he media for improperly collecting tax in BC. But they kept collecting tax they shouldn't have even when I gave them the tax guides, even after the ON Rst office sent a rep to the store <br /><br />So I emailed every Loblaws exec I could find and told them I was going to send the story to Ellen Roseman at the Star if they continued to take no action. I got a call right away promising action.<br /><br />Last week, 6 weeks after that I got a short email purportedly from "Galen" saying they'd addressed the issue and I'd be hearing from a VP if he hadn't already called (of course, still haven't heard from him).<br /><br />Separately have tried to find out No Frills policy on internet coupons. Their 1-800 incorrectly told me no NO Frills or Loblaws will take them. Two attempts at using their webform got no response. A Loblaws exec who phoned me on the tax issue and offered to contact her direct did not respond at all. Perhaps after 6 weeks "Galen" will have the answer.<br /><br />There are many many complaints online about No Frills "wont be beat", either that they exclude major competitors, that individual stores change what stores they will match week to week,, or just the ridiculous time it takes when they do give in and do it. Seems to be a disconnect between corporate strategy and individual store owners. Best advice...take your flyers to walmart insteadJhttps://www.blogger.com/profile/02307673435787323856noreply@blogger.comtag:blogger.com,1999:blog-7697268.post-8574492579902616022010-09-25T23:04:07.461-04:002010-09-25T23:04:07.461-04:00You should complain to the Advertising Standards C...You should complain to the Advertising Standards Council. Clearly, there is false advertising going on here.Nyx Kittyhttps://www.blogger.com/profile/11458775042499909309noreply@blogger.com