Resume

A committed energetic self starter that loves to work with people in a fast paced organized environment. I specialize in an environment where I can share my skills in administration that include researching, writing, implementing, maintaining and revising cost effective easy to understand company processes and strategies.

Currently, I have 7 plus years experience working in customer service in the merchandising and printing industries, where I coordinate company workflows while catering to customer/client needs.  This has assisted in the expansion of the past and current companies in building profitable relationships with Fortune 500 companies from across North America. Working in customer service has provided me the opportunity to hone my attention to detail, interpersonal communication, and problem soliving problem solving skills considerably while assisting companies to increase cash flow and volume of business.

I love new challenges that require me to think creatively. In addition, I enjoy being able to solve problems and fulfill the needs of coworkers, customers and/or clients. I am motivated towards achieving a company's goals and meeting deadlines, while enhancing my own professional abilities.

Overall I enjoy being a member of a team within a growing and productive organization.

Work Experience

1987-1998 & 2001 - Newspaper Carrier, The Era-Banner, 580 Steven Court, Newmarket, Ontario, Canada, L3Y 4X1.
Contracted by one of Metroland's Community newspapers to provide distribution services to residential homes. 
  • Inserted flyers and deliver the local newspaper (The Era-Banner) to each house on Knowles Crescent in Aurora, Ontario before 6 P.M. on (Tuesdays and Thursday) and 12 noon on Sunday.
  • Ensured a replacement carrier completed route to similar standards and renumeration paid while on vacation or unavailable.
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    1988-1998 - Umpire, Aurora Minor Ball Association, Aurora, Ontario, Canada.
    Hired by this community volunteer run organization to provide officiating services during youth baseball games.
  • Officiated youth baseball games in accordance with the rules & regulations set out by Aurora Minor Ball Association Inc. and other governing bodies.
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    1995-1998 - Landscaper - Mark Pandolfi, Aurora, Ontario
    Partnered with a neighbour in providing landscaping services in the local neighbourhood.
  • Maintained 3 to 7 lawns weekly through the spring, summer and fall seasons.
  • Cleared driveways of snow in the late fall, winter and early spring when required.
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    1997 - Day Camp Counsellor, Township of King, 3564 King Road, King City, Ontario, Canada, L7B 1A1.
    Brought on board by this municipal recreational department to provide onsite supervision and instruction for 30+ participants.
  • Designed camp activities with fellow counsellors and provide instruction for activities.
  • Responded to parent and participant inquiries.
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    1998-2001 - Day Camp Counsellor, Town of Aurora, 100 John West Way, P.O. Box 1000, Aurora, Ontario, Canada, L4G 6J1, 905-727-1375.
    Brought on board by this municipal recreational department to provide onsite supervision and instruction for 30+ participants.
  • Designed camp activities with fellow counsellors and provide instruction for activities.
  • Responded to parent and participant inquiries.
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    1999-2002 - Rental Representative, Coldex, P.O. Box 179, King City, Ontario, Canada, L7B 1A5, 905-833-0013 or 1-800-268-COLD, info@coldexrents.com
    Contracted by this appliance rental company to administer the appliance rental programme to students living in residences.
  • Rent refrigerators, freezers and microfwaves to students living in residences at the University of Ottawa
  • At the end of the rental contracts, remove drented appliances or renewed necessary contracts.
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    2001-2002 and 2004 - Webmaster, Coldex, P.O. Box 179, King City, Ontario, Canada, L7B 1A5, 905-833-0013 or 1-800-268-COLD, info@coldexrents.com
    Contracted by this appliance rental company to launch the company's first website.
  • Created, edited and launched the first ever website for Coldex. 
  • Launched online order forms to allow company to accept orders online.  
  • Website organized to provide answers to frequently asked questions that the company's customers had.
  • Website created using Microsoft Publisher so that the site could easily be updated by people with little html programming experience.
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    2002-2003 - Computer Assistant, York University, 4700 Keele Street, Toronto, Ontario, Canada, M3J 1P3.
    Hired by the Faculty of Education to provide computer software guidance to students at this leading Canadian university.
  • Assist students in the Faculty of Education in using computer programs including Microsoft Office (e.g. Word, Excel, etc.).
  • Open & close faculty computer lab during morning hours before classes begin in order to provide computer access to Faculty of Education students.
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    2002-2003 - Day Camp Assistant Director, Town of Aurora, 100 John West Way, P.O. Box 1000, Aurora, Ontario, Canada, L4G 6J1, 905-727-1375
    Brought on board by this municipal recreational department to provide onsite supervision and administrative support to a team of six day camp counsellors and instruction for 30+ participants..
  • Design and lead day camp activities with fellow Counsellors.
  • Assist Camp Director with administrative duties and parent inquiries.
  • Supervised operations of the Extend-A-Camp programme of twenty plus participants..
  • Mentored and evaluated volunteer Youth Day Camp Staff within the day camp site.
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    Accomplishment:
  • Organized the creation of the parent communication centre which included ensuring communication with regular camp counsellors.
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    2002-2004 & 2005-2011 - Church Host, Aurora United Church, 15186 Yonge Street, Aurora, Ontario, Canada, L4G 1L9, 905-727-1935
    Contracted by a well attended church to execute opening and closing procedures before and after church services.
  • Opened and audited to ensure completion of custodial duties for church services and Sunday School before arrival of church attendees.
  • Managed the collection of offering monies and ensured deposit into safe location on church premises.
  • Interacted with a diverse population of congregants responding to inquiries from attendees relating to church services and facilities.
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    Accomplishment:
  • Wrote instructional manual on opening and closing procedures for a high volume church building.
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    2003-2004 - Caretaker, Aurora United Church, 15186 Yonge Street, Aurora, Ontario, Canada, L4G 1L9, 905-727-1935
    Hired by a well attened church to provide cleaning and event set up services.
  • Providing cleaning services including vacuuming, sweeping, mopping and dusting of all meeting rooms, offices, washrooms and kitchens. 
  • Provided basic repair services (e.g. changing light bulbs, etc.).
  • Ordered cleaning supplies as required.
  • Assisted with the creation of a new job description and re-organized the caretaker’s storage rooms for functionality.
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    2004-2005 - Teacher, Department of Education, City of New York, 65 Court Street, Brooklyn, New York, USA, 11201
    Joined the city’s Department of Education to manage the curriculum learning of 75+ students in English and Social Studies on a daily rotational basis within a low income area.
  • Created a productive learning environment based on respect for the individual by stating classroom rules, holding students accountable for their actions and implementing consistent and fair consequences.
  • Continuously communicated with parents about student learning and discipline via phone and in person conferences.
  • Created interactive word displays so student's could learn key concepts and ideas from the curriculum.
  • Designed lesson plans that adhered to state educational standards while focused on student learning abilities.
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    2005 - Alan Jacobs, Aurora, Ontario, Canada.
    Contracted by local landscaper to assist in renovating client backyard patio and retaining wall.
  • Assisted in renovating a retaining wall and patio that had shifted due to drainage issues.
  • Pictures of the project can be found here.
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    2005 - 2010 - Office Manager, SPAR Canada Company, 10 Planchet Road, Unit 21, Vaughan, Ontario, Canada, L4K 2C8, 416-783-2676 or 1-888-535-5710
    Hired by this leading 3rd party merchandising firm to fortune 500 companies with over 20 head office staff, to provide high level administrative support to the President, Vice President and Client Management.
  • Assist client managers with administration of their programs. 
  • Answer incoming phone calls and direct callers to the appropriate account manager or respond to caller’s questions. 
  • Co-ordinate outgoing and incoming courier and mail packages to the company (e.g. Fedex, Purolator, Canada Post, etc.). 
  • Co-ordinate the distribution and technical questions about the rep’s electronic handheld inventory equipment.
  • Co-ordinate changes to the New Reps Merchandiser training manual.
  • Track spending on shipping and utility charges for the company.
  • Account Code and submit billing to SPAR Accounting Department for record keeping and payment.
  • Create and Manage 400+ Merchandiser personnel files.
  • Submit Company Invoicing to Clients on a timely manner.
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    Accomplishments:
  • Sucessfully implemented the company's first Joint Health & Safety Comittee policies and procedures that exceeded Ontario's WSIB Regulations.
  • Instrumental in overseeing the merging of independent merchandisers from two acquisitions into the existing company structure and processes while sustaining ongoing and new business from the acquired companies.
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    2011 - 2012 - Administrator, Curb Signs Inc., 30 Allaura Boulevard, Unit 2, Aurora, Ontario, Canada, L4G 3S5, 905-717-0115
    Brought on board by this leading sign supplier to the Greater Toronto homebuilding industry to coordinate the day to day administrative activities of company.
  • Draft, edit and coordinate distribution of Quotations to clients in the homebuilding, real estate, food establishment and retail industries.
  • Create and manage  major Greater Toronto Area Hombuilders weekly Directional A-Frame distribution routes.
  • Audit company A-frame installation team invoicing for accuracy before payment is issued.
  • Liase with real estate brokerages and provide supervision for the installation, repair and removal of real estate signage on behalf of Royal LePage, Century 21 and other brokerages.
  • Create and manage content for company profiles on Twitter and Linkedin.
  • Attended Aurora Chamber of Commerce events as company representative.
  • Accomplishments:

  • Instrumental in increasing Company Quotation conversion rate to 75% plus within three months.
  • Improved management and client communication of A-Frame distribution programme that resulted in Curb Signs Inc. becoming the #1 Distributor by Volume in York Region.
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    2011 - 2012 - Owner/Founder, Suddcorp Solutions, Ottawa, Ontario, Canada, 613-899-7229

    Education

    1986-1990 - Graduated Grade 5 from George Street Public School.

    1984-1986 & 1990-1993 - Graduated Elementary School from Regency Acres Public School.

    1993-1998 - Graduated as an Ontario Scholar with an O.S.S.D. from Dr. G.W. Williams Secondary School.

    1998-2002 - Graduated with an Honours BA in History from the University of Ottawa.

    2002-2003 - Graduated from the Consecutive Education Programme with a B. Ed from York University. 

    Certifications

    2003 - Present - Member, Ontario College of Teachers.
     
    2004-2006 - Conditional Initial Certication,  New York State Education Department.
     
    2011-2021 - Reliability Clearance, Public Works and Government Services of the Government of Canada.
     

    Practicum Experience

    2002-2003 - Western Technical & Commercial School, Toronto District School Board, 125 Evelyn Crescent, Toronto, Ontario, Canada, M6P 3E3.
  •  Planned and taught lessons on grammar and a complete novel study for applied level classes for grades 9, 11 & 12.
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    2003 - Runnymede Junior & Senior Public School, Toronto District School Board, 357 Runnymede Road, Toronto, Ontario, Canada, M6S 2Y7
  • Planned and guided students through a debate unit based on the research process and students working in groups for grades 7 & 8.
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    2003 - Parkdale Collegiate Institute, Toronto District School Board, 209 Jameson Avenue, Toronto, Ontario, Canada, M6K 2Y3
  • Planned and instructed students in grades 10 & 11 through units in the Civics (open), Canadian History in the Twentieth Century (Academic) and World History to the Sixteenth Century (Academic).
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     Other Courses

    1990 - Babysitters' Training Course - Town of Aurora
     
    1991 - Conservation Course - Lake Simcoe Region Conservation Authority
     
    1993 - Confirmation Class - Aurora United Church
     
    1993 - Tote & Chip Course - Scouts Canada
     
    1996 - Scouter-in-Training Course - Scouts Canada
     
    1996 - Leader-in-Training Course - Town of Aurora
     
    1998 - First Aid Course - Canadian Red Cross
     
    2000 - First Aid Course - Heart & Stroke Foundation of Canada
     
    2002 - First Aid Course - Royal Lifesaving Society of Canada
     
    2003 - Teachers can Make a Difference Conference - Faculty of Education Student's Association (York University)
     
    2003 - Camp-A-Palooza Leadership Staff Training - Region of York Recreationists (ROYR)
     
    2004 - School Violence Prevention & Intervention - State of New York Education Department & New York City Department of Education
     
    2004 - Identification and Reporting of Child Abuse and Maltreatment - New York City Department of Education
     
    2005 - Maintaining an Effective Classroom Environment - New York City Department of Education.
     
    2005 - Writing Summer Institute for Middle School - AUSSIE & First Steps Proffessional Development
     
    2005 - Compreshension Institute - AUSSIE
     
    2009 - Standard First Aid & CPR Level A - St. John Ambulance.
     
    2010 - Workplace Safety & Insurance Board (Ontario) Certification Part 1 - Ontario Service Safety Alliance & Safelearn.com
     
    2011 - Resume & Cover Letter Writing - YMCA of Greater Toronto
     
    2011 - Hidden Job Market - YMCA of Greater Toronto
     
    2011 - When One Door Closes, Another One Opens - Karico Performance Solutions & Richmond Hill Public Library 
     
    2011 - Interview Skills - YMCA of Greater Toronto
     
    2011 - Finding a Job in the 21st Century - Nick Pandit & Richmond Hill Public Library
     
    2011 - Resume Clinic - Nick Pandit & Richmond Hill Public Library
     
     
    2011 - Interview Tips - Nick Pandit & Richmond Hill Public Library
     
    2011 - Interview Skills - Thornhill Employment Hub
     
    2011 - Targeted Resumes - Thornhill Employment Hub

     

    Awards

    1986 - Religion in Life Award (Level 1) - Scouts Canada and the United Church of Canada
     
    1987 - Citizenship Award - George Street Public School
     
    1988 - World Conservation Award - Scouts Canada
     
    1989 - Five Star Cub Award - Scouts Canada
     
    1989 - Keeo Cres of Merit - Scouts Canada
     
    1989 - Religion in Life Award (Level 2) - Scouts Canada and the United Church of Canada
     
    1989 - Trees for Canada (Most Pledges) - Scouts Canada
     
    1990 - Carrier of the Week - The Era-Banner
     
    1990 - Most Improved Student - George Street Public School
     
    1991 - Religion in Life Award (Level 3) - Scouts Canada and the United Church of Canada
     
    1993 - Canada Fitness Award - Health & Welfare Canada
     
    1993 - Most Improved Umpire - Aurora Minor Ball Association Inc.
     
    1996 - Proficiency in History Award - The Dr. G.W. Williams Secondary School
     
    1998 - Special Education Award - The Dr. G.W. Williams Secondary School.
     
     
    1998 - Excellence in the Study of Canadian History - The Dr. G.W. Williams Secondary School & The Aurora & District Historical Society.
     
    1998 - Entrance Scholarship - University of Ottawa.

    2011 - Prime Spoon - Urbanspoon.com
     
     Activities
     
    1984-2001 - Member of Scouts Canada - Scouts Canada
     
    1988-1989 - Keeo - Scouts Canada
     
    1991-1993 - Library Assistant - Regency Acres Public School
     
    1992-1993 - Cub Leader - Scouts Canada
     
    1992-1998 and 2002 - Sunday School Teacher - Aurora United Church.
     
    1996-1998 - Church Elder - Aurora United Church
     
    1996-1998 - Member of the Christian Education Committee - Aurora United Church
     
    1996 - Day Camp Volunteer - Town of Aurora
     
    1997 - Beaver Leader - Scouts Canada
     
    1997-2001 - Summer Sunday School Co-ordinator - Aurora United Church
     
    1998 - Softball Umpire Co-ordinator - Aurora Minor Ball Association Inc.
     
    1998- Present - Webmaster of Michael Suddard's Homepage - Michael Suddard's Homepage
     
    2001-2002 - Member of the Foot Patrol - Student Federation of the University of Ottawa
     
    2002-2003 - Tutor - Dufferin Mall Youth Services (DMYS)
     
    2005-Present - Contributing Editor - The Art of the Rant & Envision
     
    2009-Present - Member - AV Team - Aurora United Church
     

    Newspaper Articles about Me

    Thursday April 1, 2004 - Cards of Thanks - The Era-Banner
     
     
    Monday August 9, 2010 - Suddard, Barbara - Toronto Star
     
    Tuesday August 10, 2010 - Suddard, Barbara - Toronto Star
     
    Wednesday August 11, 2010 - Suddard Barbara - Toronto Star

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