Resume

A committed energetic self starter that loves to work with people in a fast paced organized environment. I specialize in an environment where I can share my skills in administration that include researching, writing, implementing, maintaining and revising cost effective easy to understand company processes and strategies.

Currently, I have 5 years experience working in customer service, where I assist with training new merchandisers from across the country in company processes. This has assisted in the expansion of the company in building profitable relationships with Fortune 500 companies from across North America. Working in customer service has provided me the opportunity to hone my interpersonal, problem solving, and training communication skills considerably.

I love new challenges that require me to think creatively. In addition, I enjoy being able to solve problems and fulfill the needs of coworkers, customers and/or clients. I am motivated towards achieving a company's goals and meeting deadlines, while enhancing my own professional abilities.

Overall I enjoy being a member of a team that assists an organization to grow and be more productive.

Work Experience

1987-1998 & 2001 - Newspaper Carrier, The Era-Banner, 580 Steven Court, Newmarket, Ontario, Canada, L3Y 4X1.
  • Insert flyers and deliver the local newspaper (The Era-Banner) to each house on Knowles Crescent in Aurora, Ontario before 6 P.M. on (Tuesdays and Thursday) and 12 noon on Sunday. While on vacation, ensure a replacement carrier was completing route to similar standards and ensure renumaration was paid to replacement.
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    1988-1998 - Umpire, Aurora Minor Ball Association, Aurora, Ontario, Canada.
  • umpire a fair game as set out in the rules depending on the age group and the level of caliber of the game.  I have also been carded as a Level II Ontario Baseball Umpire.
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    1995-1998 - Landscaper - Mark Pandolfi, Aurora, Ontario
  • Maintaining 3 to 7 lawns weekly through the spring, summer and fall seasons.
  • Clear driveways of snow in the late fall, winter and early spring when required.
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    1997 - Day Camp Counsellor, Township of King, 3564 King Road, King City, Ontario, Canada, L7B 1A1.
  • Design camp activities with fellow counsellors and assist in instruction when required.
  • Respond to parent and participant inquiries.
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    1998-2001 - Day Camp Counsellor, Town of Aurora, 100 John West Way, P.O. Box 1000, Aurora, Ontario, Canada, L4G 6J1, 905-727-1375.
  • Design camp activities with fellow counsellors and assist in instruction when required
  • Respond to parent and participant inquiries.
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    1999-2002 - Rental Representative, Coldex, P.O. Box 179, King City, Ontario, Canada, L7B 1A5, 905-833-0013 or 1-800-268-COLD, info@coldexrents.com
  • Rent refrigerators to students living in residences at the University of Ottawa. 
  • At the end of the rental contracts, remove or renew the contracts for students living in residence at the University of Ottawa.
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    2001-2002 and 2004 - Webmaster, Coldex, P.O. Box 179, King City, Ontario, Canada, L7B 1A5, 905-833-0013 or 1-800-268-COLD, info@coldexrents.com
  • Created, edited and launched the first ever website for Coldex, a refrigerator rental company.  This revolutionized how business was done by Coldex because the website moved the company from mainly over the phone orders to a more simpler to organize e-mail ordering process.  
  • Website organized to provide answers to frequently asked questions that the company's customers had.
  • Website created using Microsoft Publisher so that the site could easily be updated by people within the company who may not have html experience (i.e. drag and drop editing as opposed to html programming) and cost efficient to upgrade computer software (i.e. Microft Publisher comes within Microsoft Office which is normally an update purchased by most companies).
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    2002-2003 - Computer Assistant, York University, 4700 Keele Street, Toronto, Ontario, Canada, M3J 1P3.
  • Assist students in the Faculty of Education in using computer programs including Microsoft Office (e.g. Word, Excel, etc.).
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    2002-2003 - Day Camp Assistant Director, Town of Aurora, 100 John West Way, P.O. Box 1000, Aurora, Ontario, Canada, L4G 6J1, 905-727-1375
  • Design camp activities with fellow Day Camp Counsellors and assist with instruction as required.
  • Assist Camp Director with administrative duties and parent inquiries.
  • Oversee the operation of Extend-A-Camp.
  • Oversee the placement and evaluation of youth Volunteers within the day camp site.
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    2002-2004 & 2005-2011 - Church Host, Aurora United Church, 15186 Yonge Street, Aurora, Ontario, Canada, L4G 1L9, 905-727-1935
  • Open the church building for worship, turning on lights, shovelling snow, etc.
    •  
    2003-2004 - Caretaker, Aurora United Church, 15186 Yonge Street, Aurora, Ontario, Canada, L4G 1L9, 905-727-1935
  • Providing cleaning services including vacuuming, sweeping, mopping and dusting of all meeting rooms, offices, washrooms and kitchens. 
  • Provided basic repair services (e.g. changing light bulbs, etc.).
  • Ordered cleaning supplies when required.
  • Assisted with the creation of a new job description and re-organized the caretaker’s storage rooms for functionality.
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    2004-2005 - Teacher, Department of Education, City of New York, 65 Court Street, Brooklyn, New York, USA, 11201
  • Teaching Grade 7 & 8 English and Social Studies in a low income area of New York City.
    •  
    2005 - Alan Jacobs, Aurora, Ontario, Canada.
  • Assisted in redoing a retaining wall and patio in north Aurora, Ontario, Canada.  The patio and retaining wall had to be redone due to poor drainage problems caused by the original installation by the builder when the house was built in 1990. 
  • Pictures of the project can be found here.
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    2005 - 2010 - Office Manager, SPAR Wings & Ink, 10 Planchet Road, Unit 21, Vaughan, Ontario, Canada, L4K 2C8, 416-783-2676 or 1-888-535-5710
  • Assist client managers with administration of their programs. 
  • Answer incoming phone calls and direct callers to the appropriate account manager or respond to caller’s questions. 
  • Co-ordinate outgoing and incoming courier and mail packages to the company (e.g. Fedex, Purolator, Canada Post, etc.). 
  • Co-ordinate the distribution and technical questions about the rep’s electronic handheld inventory equipment.
  • Co-ordinate changes to the New Reps Merchandiser training manual.
  • Track spending on shipping and utility charges for the company.
  • Account Code and submit billing to SPAR Accounting Department for record keeping and payment.
  • Create and Manage 400+ Merchandiser personnel files.
  • Submit Company Invoicing to Clients on a timely manner.
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    Education

    1986-1990 - Graduated Grade 5 from George Street Public School.

    1984-1986 & 1990-1993 - Graduated Elementary School from Regency Acres Public School.

    1993-1998 - Graduated as an Ontario Scholar with an O.S.S.D. from Dr. G.W. Williams Secondary School.

    1998-2002 - Graduated with an Honours BA in History from the University of Ottawa.

    2002-2003 - Graduated from the Consecutive Education Programme with a B. Ed from York University. 

    Certifications

    2003 - Present - Member, Ontario College of Teachers.
     
    2004-2006 - Conditional Initial Certication,  New York State Education Department.
     
    2011-2021 - Reliability Clearance, Public Works and Government Services of the Government of Canada.
     

    Practicum Experience

    2002-2003 - Western Technical & Commercial School, Toronto District School Board, 125 Evelyn Crescent, Toronto, Ontario, Canada, M6P 3E3.
  •  Planned and taught lessons on grammar and a complete novel study for applied level classes for grades 9, 11 & 12.
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    2003 - Runnymede Junior & Senior Public School, Toronto District School Board, 357 Runnymede Road, Toronto, Ontario, Canada, M6S 2Y7
  • Planned and guided students through a debate unit based on the research process and students working in groups for grades 7 & 8.
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    2003 - Parkdale Collegiate Institute, Toronto District School Board, 209 Jameson Avenue, Toronto, Ontario, Canada, M6K 2Y3
  • Planned and instructed students in grades 10 & 11 through units in the Civics (open), Canadian History in the Twentieth Century (Academic) and World History to the Sixteenth Century (Academic).
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     Other Courses

    1990 - Babysitters' Training Course - Town of Aurora
     
    1991 - Conservation Course - Lake Simcoe Region Conservation Authority
     
    1993 - Confirmation Class - Aurora United Church
     
    1993 - Tote & Chip Course - Scouts Canada
     
    1996 - Scouter-in-Training Course - Scouts Canada
     
    1996 - Leader-in-Training Course - Town of Aurora
     
    1998 - First Aid Course - Canadian Red Cross
     
    2000 - First Aid Course - Heart & Stroke Foundation of Canada
     
    2002 - First Aid Course - Royal Lifesaving Society of Canada
     
    2003 - Teachers can Make a Difference Conference - Faculty of Education Student's Association (York University)
     
    2003 - Camp-A-Palooza Leadership Staff Training - Region of York Recreationists (ROYR)
     
    2004 - School Violence Prevention & Intervention - State of New York Education Department & New York City Department of Education
     
    2004 - Identification and Reporting of Child Abuse and Maltreatment - New York City Department of Education
     
    2005 - Maintaining an Effective Classroom Environment - New York City Department of Education.
     
    2005 - Writing Summer Institute for Middle School - AUSSIE & First Steps Proffessional Development
     
    2005 - Compreshension Institute - AUSSIE
     
    2009 - Standard First Aid & CPR Level A - St. John Ambulance.
     
    2010 - Workplace Safety & Insurance Board (Ontario) Certification Part 1 - Ontario Service Safety Alliance & Safelearn.com
     
    2011 - Resume & Cover Letter Writing - YMCA of Greater Toronto
     
    2011 - Hidden Job Market - YMCA of Greater Toronto
     
    2011 - When One Door Closes, Another One Opens - Karico Performance Solutions & Richmond Hill Public Library 
     
    2011 - Interview Skills - YMCA of Greater Toronto
     
    2011 - Finding a Job in the 21st Century - Nick Pandit & Richmond Hill Public Library
     
    2011 - Resume Clinic - Nick Pandit & Richmond Hill Public Library
     
     
    2011 - Interview Tips - Nick Pandit & Richmond Hill Public Library
     
    2011 - Interview Skills - Thornhill Employment Hub
     
    2011 - Targeted Resumes - Thornhill Employment Hub
     

    Awards

    1986 - Religion in Life Award (Level 1) - Scouts Canada and the United Church of Canada
     
    1987 - Citizenship Award - George Street Public School
     
    1988 - World Conservation Award - Scouts Canada
     
    1989 - Five Star Cub Award - Scouts Canada
     
    1989 - Keeo Cres of Merit - Scouts Canada
     
    1989 - Religion in Life Award (Level 2) - Scouts Canada and the United Church of Canada
     
    1989 - Trees for Canada (Most Pledges) - Scouts Canada
     
    1990 - Carrier of the Week - The Era-Banner
     
    1990 - Most Improved Student - George Street Public School
     
    1991 - Religion in Life Award (Level 3) - Scouts Canada and the United Church of Canada
     
    1993 - Canada Fitness Award - Health & Welfare Canada
     
    1993 - Most Improved Umpire - Aurora Minor Ball Association Inc.
     
    1996 - Proficiency in History Award - The Dr. G.W. Williams Secondary School
     
    1998 - Special Education Award - The Dr. G.W. Williams Secondary School.
     
     
    1998 - Excellence in the Study of Canadian History - The Dr. G.W. Williams Secondary School & The Aurora & District Historical Society.
     
    1998 - Entrance Scholarship - University of Ottawa.
     
     Activities
     
    1984-2001 - Member of Scouts Canada - Scouts Canada
     
    1988-1989 - Keeo - Scouts Canada
     
    1991-1993 - Library Assistant - Regency Acres Public School
     
    1992-1993 - Cub Leader - Scouts Canada
     
    1992-1998 and 2002 - Sunday School Teacher - Aurora United Church.
     
    1996-1998 - Church Elder - Aurora United Church
     
    1996-1998 - Member of the Christian Education Committee - Aurora United Church
     
    1996 - Day Camp Volunteer - Town of Aurora
     
    1997 - Beaver Leader - Scouts Canada
     
    1997-2001 - Summer Sunday School Co-ordinator - Aurora United Church
     
    1998 - Softball Umpire Co-ordinator - Aurora Minor Ball Association Inc.
     
    1998- Present - Webmaster of Michael Suddard's Homepage - Michael Suddard's Homepage
     
    2001-2002 - Member of the Foot Patrol - Student Federation of the University of Ottawa
     
    2002-2003 - Tutor - Dufferin Mall Youth Services (DMYS)
     
    2005-Present - Contributing Editor - The Art of the Rant & Envision
     
    2009-Present - Member - AV Team - Aurora United Church
     

    Newspaper Articles about Me

    Thursday April 1, 2004 - Cards of Thanks - The Era-Banner
     
     
    Monday August 9, 2010 - Suddard, Barbara - Toronto Star
     
    Tuesday August 10, 2010 - Suddard, Barbara - Toronto Star
     
    Wednedsay August 11, 2010 - Suddard Barbara - Toronto Star

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